Security Assistant Manager - Park Hyatt Jakarta

Park Hyatt; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Park Hyatt Jakarta is seeking a Security Officer to coordinate safety trainings, liaise with law enforcement, and maintain incident reports in a luxury hotel setting.

The role requires leadership, English proficiency, and strong guest-service orientation, with responsibilities spanning access control, CCTV administration, and emergency response planning.

Qualifications

• Indonesian nationality with a degree in Hospitality or related field.
• Gada Utama Certificate is required.
• Has minimum 1 year experience in a similar position in 5-star international hotel chain.
• Previous experience in Luxury Hotel or international experience is advantageous.
• Strong in leadership and business acumen.
• Excellent English communication skills, strong guest service mindset and people management & development skills.

Responsibilities

• Assist in the coordination of safety training including CPR, fire and life safety systems, and other programs.
• Serve as liaison with federal, state and local law enforcement.
• Write and assist in administration and accuracy of all required reports and documentation.
• Respond to guest inquiries and requests in a timely, friendly and efficient manner.
• Assist in monitoring and developing team member performance, including supervision, scheduling, counseling, and evaluations.
• Assist in implementing the hotel's key control program.
• Be responsible for fire life safety policies and procedures.
• Ensure compliance of key control policy by auditing procedures.
• Act as systems administrator for access control system and CCTV systems.
• Document all incidents occurring in the hotel and write comprehensive reports.
• Assist/Organize the Security Fire Fighting Team in emergencies.
• Question suspicious characters politely; refuse entry if necessary; request assistance when needed.
• Assist in bag checks and locker searches according to policy.
• Monitor movement of associates through the associate entrance.
• Be flexible and redeploy to other departments if required to meet business needs.

Skills

Leadership

Guest service

People management

English communication

Education

Hospitality degree

Gada Utama Certificate

Job description

Organization- Park Hyatt Jakarta

Summary

• Assist in the coordination of all safety training to include, but not limited to, CPR, fire and life safety systems, workplace violence prevention, limo driver training, etc.
• Serve as liaison with federal, state and local law enforcement.
• Write and assist in the administration and accuracy of all required reports and documentation.
• Respond to guest inquiries and requests in a timely, friendly and efficient manner.
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling, and evaluations, providing professional development and delivering recognition and reward.
• Assist in the implementation of hotel's key control program.
• Be responsible for the fire life safety policies and procedures.
• Ensure compliance of key control policy by auditing procedures.
• Act as systems administrator for access control system and CCTV systems.
• Document all incidents occurring in the hotel in connection with crime, subversion, potential liabilities and insurance requirement. and in documenting such activities remain objective, and write comprehensive report.
• Assists/Organizes the Security Fire Fighting Team in the event of an emergency.
• Questions any suspicious character in a polite manner; Refuses entry if the subject is not able to provide reasonable reply; Requests for assistance immediately if the situation arises.
• Assists in associate bag checks and periodic locker searches and ensures that they are carried out according to the hotel's Policy and Procedure.
• Monitors and controls the movement of all associates leaving and entering the hotel through the associate entrance.
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

Qualifications

• Indonesian Nationality with a degree in Hospitality or related field
• Gada Utama Certificate is required
• Has minimum 1 (One) year experience in a similar position in 5 (five) stars International Hotel Chain
• Previous experience in Luxury Hotel or international experience are advantages
• Strong in leadership and business acumen
• Excellent English communication skills, strong guest service mindset and people management & development skills