Security

PT Mad Monkey Hostels Indonesia; Klungkung; On-site; IDR 50,220,000 - 72,540,000; Full time

Job summary

Mad Monkey Nusa Lembongan is seeking a Security Officer to ensure the safety of guests, staff, and property. You will conduct patrols, monitor CCTV, manage access during events, and respond quickly to emergencies, coordinating with managers and other departments.

The role requires a high school diploma, prior security experience in hospitality, strong communication, and the ability to stay calm under pressure. Flexibility for night shifts, weekends, and holidays is essential.

Qualifications

• Minimum high school diploma or equivalent.
• Guest security experience preferred in hospitality.
• Strong communication and interpersonal skills.
• Ability to handle conflicts and emergencies calmly.
• Physically fit, alert, disciplined and responsible.
• Flexible shifts including nights, weekends and holidays.
• First aid knowledge or safety training is a plus.

Responsibilities

• Maintain safety and security of guests, staff, and property.
• Conduct patrols of guest areas, pool, dining, and common spaces.
• Monitor access during events and busy hours.
• Respond to incidents, emergencies, and safety complaints.
• Log security records and handovers accurately.
• Coordinate with Front Office, Bar, and operations to address concerns.
• Protect assets and secure restricted areas.
• Assist with evacuation and fire safety procedures.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Observation and vigilance

Education

High school diploma

Job description

As a Security Officer at Mad Monkey Nusa Lembongan, you will help ensure the safety and security of guests, employees, visitors, and company property. You will maintain a safe and welcoming environment across the property, particularly during busy operational hours, events, parties, and nightlife activities. The role works closely with the General Manager, Security Supervisor, and operational departments to respond to incidents and support effective safety and security procedures.

Key responsibilities

Maintain the safety and security of guests, employees, visitors, and company property.

Conduct regular patrols of guest accommodation areas, the swimming pool, restaurant, bar, common areas, staff facilities, and surrounding premises.

Monitor guest activities and ensure property rules and safety regulations are followed.

Monitor and control access to the property during events, parties, and busy operational hours.

Prevent and manage disturbances, conflicts, unauthorised activities, and inappropriate guest behaviour professionally.

Monitor bar and party areas to support a safe environment for guests and employees.

Assist with situations involving intoxicated or disruptive guests and coordinate with management when required.

Monitor CCTV cameras and report suspicious activities, safety hazards, and security concerns.

Respond promptly to emergencies, accidents, safety-related guest complaints, and other security incidents.

Assist with emergency evacuation procedures, fire safety protocols, and first aid when required.

Protect company assets and ensure equipment, facilities, and restricted areas are properly secured.

Maintain accurate security logs, including patrol records, incident reports, and handover reports.

Coordinate with Front Office, Bar, Operations, and other departments to address security concerns.

Handle guest and employee information confidentially and maintain professional conduct.

Complete other security and safety duties assigned by the General Manager or management.

What we're looking for

Minimum high school diploma or equivalent.

Previous security experience, preferably in a hotel, hostel, resort, or hospitality environment.

Strong communication and interpersonal skills.

Ability to manage difficult situations, conflicts, and emergencies calmly and professionally.

Physical fitness, alertness, discipline, and a strong sense of responsibility.

Availability to work flexible shifts, including night shifts, weekends, public holidays, and special events.

Basic knowledge of fire safety, emergency response, and first aid is an advantage.

Gada Pratama certification or relevant security training is preferred.

Demonstrated security awareness, conflict management, emergency response, problem-solving, teamwork, integrity, professionalism, and attention to detail.