Sales Support & Logistics Coordinator

PT Sany Heavy Industry Indonesia; Batulicin; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT Sany Heavy Industry Indonesia invites a proactive Sales Support specialist to join our team in Batulicin, South Kalimantan. You will handle customer inquiries, prepare quotations, and coordinate with logistics to ensure on-time delivery, while training in Jakarta.

This role requires D3/S1 in a related field, strong communication, and ability to work across teams. Fluency in Indonesian and good English are assets; heavy equipment knowledge is a plus; placement in Batulicin with Jakarta

Qualifications

• Minimum education: D3/S1 in related field.
• Experience in sales support, customer service, or logistics is a plus.
• Good communication, organized, responsive, and able to collaborate across teams.
• Fluent in Indonesian; active English ability is an advantage.
• Willing to be placed in Batulicin, South Kalimantan, but will have training in Jakarta first
• Familiarity with heavy equipment products (dump truck, mining truck, crane, excavator) is advantageous.

Responsibilities

• Handle customer inquiries and respond according to SLA.
• Prepare and send quotations to prospective customers.
• Manage warranty & claims: record-keeping, coordinate follow-up actions, and reporting.
• Track order status and monitor shipment processes until delivery on time.
• Coordinate closely with the logistics team to expedite shipments and resolve outstanding orders.
• Prepare periodic data reports (Excel) related to sales, shipments, claims, and relevant KPIs.
• Analyze sales success and lost deals to provide insights for process improvement.
• Provide direct support to the sales team: customer follow-ups, scheduling, and preparation of sales documents.
• Collaborate with the marketing team to support promotions and proposal materials when needed.
• Initiate measures to improve customer satisfaction and propose service improvements.
• Communicate with internal and external parties.

Skills

Customer service

Sales support

Logistics coordination

Communication

Analytical skills

Education

D3/S1 in related field

Tools

Excel

Job description

PT Sany Heavy Industry Indonesia invites a proactive Sales Support specialist to join our team in Batulicin, South Kalimantan. You will handle customer inquiries, prepare quotations, and coordinate with logistics to ensure on-time delivery, while training in Jakarta.

This role requires D3/S1 in a related field, strong communication, and ability to work across teams. Fluency in Indonesian and good English are assets; heavy equipment knowledge is a plus; placement in Batulicin with Jakarta