Sales Operations Analyst

StartX; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Private health insurance

20 days vacation

Travel benefit for co-working

Professional development benefit

Wellness benefit

Home office equipment

Job summary

PayJoy Indonesia is hiring a Sales Ops Analyst to drive execution of pilots, maintain sales tooling, and enforce SOPs for field workflows in Jakarta. You will coordinate with promoter ops, FinOps, and product, ensuring data quality and timely reports while supporting onboarding from leads to field deployment.

The role requires 3–5 years in ops/analytics, strong SQL/BI skills, and on-site work in Jakarta with travel to pilots. Fluency in Bahasa Indonesia and English is essential.

Qualifications

• 3–5 years in sales ops, business ops, or data/analytics role; fintech or high-volume field sales is a plus.
• Own day-to-day administration of sales and incentive tooling (CRM, commission/incentive tracking, dashboards).
• Process-oriented: write, maintain, and enforce SOPs, and spot bottlenecks before they show in numbers.
• Working knowledge of SQL and BI tools; advanced modeling not required.
• Strong Excel/Google Sheets skills.
• Exceptional communication in Bahasa Indonesia and English.
• Willing to work on-site in Jakarta and travel to field locations as pilots require.
• Bachelor’s degree in Business Admin, Industrial Eng, Finance, or related field.
• Detail-oriented, fast-paced startup environment experience a plus.

Responsibilities

• Execute pilot and rollout logistics, coordinating store/merchant lists, field team briefings, timelines, and on-the-ground issue resolution.
• Administer sales and incentive tooling, including user setup, data hygiene, and recurring reports.
• Document, maintain, train, and enforce SOPs for sales, promoter, and partner-facing processes.
• Support partner and customer acquisition workflows end-to-end from lead intake to onboarding.
• Monitor real-time data quality, flag anomalies, and assist Commercial Analyst.
• Coordinate with Promoter Ops, FinOps, and Product to keep field processes/tools running smoothly.
• Produce recurring operational reports for the Commercial team.
• Escalate systemic tool/process gaps with evidence for design decisions.

Skills

Sales operations

Data analytics

SQL

Excel/Google Sheets

CRM tooling

Report building

English/Bahasa Indonesia communication

Education

Bachelor's degree in Business Administration/Industrial Engineering/Finance

Tools

Zoho CRM

Power BI

Looker

Tableau

Hex

Job description

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Sales Ops Analyst - Jakarta is the execution engine behind PayJoy Indonesia's sales operating model. Where the Commercial team designs pilots, rollouts, and process changes, this role involves getting them into the field: running pilot logistics, standing up and maintaining sales tooling, documenting and enforcing SOPs, and keeping partner and customer acquisition workflows running without friction. This is a hands-on, execution-heavy role. You will take a defined test design and be responsible for the operational reality of running it, coordinating field teams, tracking data quality, maintaining the tools reps and promoters touch daily, and flagging what's breaking before it becomes a bigger problem. This position reports to the Commercial Analyst and will have a direct hand in scaling PayJoy Indonesia's sales force effectiveness as the team grows.

Responsibilities

• Execute pilot and rollout logistics designed by the Commercial team - coordinating store/merchant selection lists, field team briefings, timeline tracking, and on-the-ground issue resolution;
• Own day-to-day administration of sales and incentive tooling (e.g. Zoho or other CRM tools, commission/incentive tracking platforms), including user setup, data hygiene, and recurring report generation;
• Document, maintain, train, and enforce standard operating procedures for sales, promoter, and partner-facing processes;
• Support partner and customer acquisition workflows end-to-end - from lead intake and routing through onboarding - identifying and fixing operational bottlenecks;
• Monitor pilot and rollout data quality in real time, flagging anomalies or field execution issues to the Commercial Analyst;
• Coordinate cross-functionally with Promoter Ops, FinOps, and Product to keep field-facing processes and tools running smoothly;
• Produce recurring operational reports (e.g. pilot progress, tool usage, SOP compliance) for the Commercial team;
• Escalate systemic issues (tooling gaps, process breakdowns, training gaps) with enough evidence to inform the next design decision, rather than solving them in isolation.

Qualifications

• Aligned with PayJoy’s principles and culture;
• 3-5 years of experience in sales operations, business operations, or a data/analytics-adjacent role; experience in fintech, lending, or a high-volume field sales environment is a plus;
• Comfortable owning the operational and administrative side of sales tools (CRM, incentive/commission tracking platforms, dashboarding tools) - configuring, maintaining data hygiene, and building reports, even without prior ownership of tool strategy;
• Process-oriented: able to write, maintain, and enforce SOPs, and to spot where a process is breaking down before it shows up in the numbers;
• Working knowledge of SQL and BI tools (Hex, Power BI, Looker, Tableau, or similar) sufficient to pull and sanity-check your own data; advanced modeling is not required;
• Strong Excel/Google Sheets skills;
• Exceptional communication and coordination skills, capable of working with field teams, promoters, and merchant partners in Bahasa Indonesia and English;
• Willing to work on-site in Jakarta and to travel to field/market locations as pilots require;
• Bachelor’s degree in Business Administration, Industrial Engineering, Finance, or a related field;
• Must be detail-oriented and comfortable in a fast-paced, ambiguous, early-stage environment;
• Startup or field operations experience is a plus.

Benefits

• 100% Company Funded : Private Health Insurance for employee and immediate family
• 20 days vacation
• Phone finance, headphone, home office equipment and wellness perks.
• USD$2,000 annual co-working travel benefit
• USD$2,000 annual professional development benefit
• USD$500 annual wellness benefit

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening