Sales Executive

Tanamera Mitra Sentosa; Jawa Barat; On-site; IDR 89,280,000 - 122,760,000; Full time

Job summary

Marriott is seeking a Sales Executive for the Jakarta Marriott Hotel Gelora in Central Jakarta. The role supports Sales & Marketing activities, up-selling, and guest loyalty initiatives at the property level.

Responsibilities include handling guest calls, processing reservations, and coordinating with various departments to resolve guest requests while maintaining Marriott's service standards.

Responsibilities

• Resolve guest calls, requests, or problems by coordinating with Sales, Data Administration, Accounting.
• Use sales techniques to maximize revenue while maintaining guest loyalty and up-selling.
• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Enter Marriott Rewards information into appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
• Assist management in training and motivating employees; serve as a role model.

Skills

Sales techniques

Upselling

Job description

• Sales Executive - Jakarta Marriott Hotel Gelora

  Central Jakarta Marriott

  Job Description

  **Additional Information**
  **Job Number**
  **Job Category** Sales & Marketing
  **Location** Jl. Gelora V No.15, Central Jakarta, Jakarta, Indonesia, 10270
  VIEW ON MAP ( Full Time
  **Located Remotely?** N
  **Position Type** Non-Management
  **POSITION SUMMARY**
  Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
  Assist management in training and motivating employees; serve as a role model. Follow all