Rooms Division Attendant - PTAMI

Princess Cruises; Jakarta Pusat; On-site; IDR 177,738,000 - 296,231,000; Part time

Benefits offered by this job

Private cabin provided

Company-paid travel to the ship

Inclusive onboard facilities and crew‑

Learning and development opportunities

Vibrant welfare program

Job summary

Princess Cruises is seeking a Rooms Division Attendant for PT Alpha Magsaysay (Indonesia) to uphold luxury housekeeping standards and ensure guest comfort aboard the ship.

The role requires at least 1 year of housekeeping experience in luxury hotels or resorts, strong English communication, and a commitment to service excellence in a diverse, onboard environment.

Qualifications

• Minimum of 1 year of experience in housekeeping from luxury hotels or resorts.
• Ability to comprehend public health and environmental requirements pertaining to crew public areas.
• Excellent command of English in spoken and written form.
• Foundation in guest service and willingness to deliver outstanding service.

Responsibilities

• Exceed Rooms Division targets and ensure guest satisfaction.
• Maintain cleanliness and sanitation per HESS protocols in public areas.
• Be knowledgeable about product, policy, itinerary, and port information; share best practices with leadership.

Skills

Housekeeping experience

English communication

Guest service mindset

Public health knowledge

Diversity and inclusivity

Job description

Rooms Division Attendant - PTAMI

Department: Rooms Division

Employment Type: Fixed Term Contract

Location: PT Alpha Magsaysay (Indonesia)

Reporting To: Rooms Division Supervisor

Key Responsibilities

• The Rooms Division Attendant is responsible for exceeding Rooms Division targets, reducing friction points, and ensuring guest satisfaction. They utilize Princess MedallionClass products, services, and applications to maximize the guest and teammate experience. They take ownership of product delivery and apply the Service Excellence philosophy.
• The Rooms Division Attendant maintains the company's standard of housekeeping, sanitation, and maintenance in accordance with HESS protocols. They prepare and maintain a clean, sanitized, and welcoming public area, anticipating guest needs and reporting maintenance issues. They promptly set up locations for activities, official inspections, and special events. They responsibly use consumable items, linen, and cleaning chemicals, avoiding unnecessary waste. They maintain assigned equipment clean and in good condition.
• The Rooms Division Attendant is knowledgeable about product, policy, demographic, itinerary, and port information. They embrace an inclusive and diverse culture, instilling Shared Purpose, Core Values, and CRUISE service essentials. They share best practices and efficiencies with the Rooms Division leadership team and colleagues. They follow appropriate procedures for handling garbage, bio-hazardous, and sharps waste, and collaborate with those in charge to create a safe environment.
• The Rooms Division Attendant also maintains current knowledge of public health standards and ensures continuous compliance with hotel-related policies. They promptly coordinate onboard resources to respond to outbreak situations requiring increased sanitation levels.

Skills, Knowledge & Expertise

• A minimum of one year of experience in housekeeping from luxury hotels or resorts is also required.
• Ability to comprehend public health and environmental requirements pertaining to crew public areas is essential.
• Furthermore, the ability to communicate effectively in English is necessary.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
• Ability to continuously surprise and delight guests throughout their cruise experience.
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Additional Information

This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.

• A competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.