Room Manager hotel (Placement - Uzbekistan)

EGI RESOURCES; Jakarta Selatan; On-site; IDR 200,880,000 - 290,160,000; Full time

Job summary

EGI RESOURCES is seeking a Hospitality Supervisor to oversee Front Office, Housekeeping and Rooms Division operations in our Jakarta-area hotel. You will supervise and motivate teams, conduct briefings, delegate tasks, and uphold SOPs to ensure guest satisfaction during high-occupancy periods.

The ideal candidate holds a Bachelor’s degree in Hospitality, with 5+ years in hospitality (2+ years in supervision). Strong English skills and proficiency with Hotel PMS are required.

Qualifications

• Bachelor’s degree in Hospitality, Hotel Management, or related field.
• 5+ years in hospitality, preferably Front Office or Rooms Division.
• 2+ years in a Supervisor or equivalent role.
• Strong understanding of Front Office, Housekeeping, and Rooms Division operations.
• Excellent knowledge of guest service, complaint handling, and guest satisfaction.
• Strong leadership, ability to supervise, motivate, and evaluate team members.
• Able to conduct team briefings, delegate tasks, and ensure smooth daily operations.
• Good understanding of hotel SOPs and service standards, with consistent implementation.
• Strong leadership, communication, problem-solving, and decision-making skills.
• Able to work in a fast-paced environment during high-occupancy periods.
• Proficient in Hotel PMS and Microsoft Office/Google Workspace.
• Good command of English, both spoken and written.
• Strong focus on guest satisfaction, service quality, and operational efficiency.
• Willing to work on a shift basis, including weekends and public holidays.
• Professional, disciplined, responsible, and able to work with different departments and teams.
• Preferred: experience in 4–5 star hotel; hotel pre-opening; additional languages.

Responsibilities

• Supervise, motivate, and evaluate team members across Front Office, Housekeeping, and Rooms Division.
• Conduct team briefings and delegate tasks to ensure smooth daily operations.
• Uphold hotel SOPs and service standards with consistent implementation.
• Focus on guest satisfaction, service quality, and operational efficiency.
• Collaborate with departments to ensure seamless guest experiences during high occupancy periods.

Skills

Front Office Operations

Housekeeping

Rooms Division

Guest Service

Leadership

Communication

Problem-solving

Decision-making

Team Supervision

English Proficiency

Education

Bachelor’s degree

Tools

Hotel PMS

Microsoft Office/Google Workspace

Job description

Minimum Bachelor’s degree in Hospitality, Hotel Management, or a related field.

Minimum 5 years of experience in the hospitality industry, preferably in Front Office or Rooms Division.

Minimum 2 years of experience in a Supervisor, Assistant Manager, or equivalent position.

Strong understanding of Front Office, Housekeeping, and Rooms Division operations.

Excellent knowledge of guest service, complaint handling, and guest satisfaction.

Strong leadership skills with the ability to supervise, motivate, and evaluate team members.

Able to conduct team briefings, delegate tasks, and ensure smooth daily operations.

Good understanding of hotel SOPs and service standards, with the ability to ensure consistent implementation.

Strong leadership, communication, problem-solving, and decision-making skills.

Able to work effectively in a fast-paced environment and during high-occupancy periods.

Proficient in using Hotel PMS and standard office applications such as Microsoft Office or Google Workspace.

Good command of English, both spoken and written.

Strong focus on guest satisfaction, service quality, and operational efficiency.

Willing to work on a shift basis, including weekends and public holidays.

Professional, disciplined, responsible, and able to work effectively with different departments and teams.

Preferred Qualifications

Previous experience in a 4–5 star hotel or international-standard hotel is highly preferred.

Experience in hotel pre-opening is an advantage.

Additional language skills are considered a plus.