Retail Operations Lead: Jewelry & Gift Store

Pengiklan Anonim; Denpasar; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Pengiklan Anonim is seeking an office-based management professional to supervise retail operations and ensure smooth inventory, purchasing, and order fulfillment across jewelry and souvenir lines. You will monitor stock, coordinate with logistics, manage staff, and maintain customer communications to ensure timely responses and order processing.

Ideal candidates have prior experience in retail operations or store management, strong computer skills, and the ability to learn new systems and

Qualifications

• Experience in retail operations or store management.
• Strong computer skills including Excel/Google Sheets.
• Able to learn and use company app and PO creation processes.

Responsibilities

• Oversee daily store operations and supervise retail staff.
• Manage staff schedules, store standards, stock replenishment, and maintenance.
• Visit the Ubud store at least once a week and when needed.
• Monitor inventory accuracy and stock records.
• Use management app and inventory systems; create and track POs.
• Respond to customer messages via WhatsApp, website, and social channels.
• Handle inquiries about products, pricing, orders, and shipping.
• Follow up on conversations and unresolved requests until completion.
• Coordinate website orders and ensure timely processing.
• Coordinate wholesale, consignment, and online order fulfillment with Logistics & Warehouse Coordinator.

Skills

Retail operations

Store management

Operational administration

Inventory control

Customer communication

Tools

Excel

Google Sheets

Moka POS

Inventory management systems

Job description

Pengiklan Anonim is seeking an office-based management professional to supervise retail operations and ensure smooth inventory, purchasing, and order fulfillment across jewelry and souvenir lines. You will monitor stock, coordinate with logistics, manage staff, and maintain customer communications to ensure timely responses and order processing.

Ideal candidates have prior experience in retail operations or store management, strong computer skills, and the ability to learn new systems and