Retail Operations Division Head

PT Inti Citra Agung (Optik Melawai); Jakarta Utara; On-site; IDR 390,600,000 - 669,600,000; Full time

Job summary

PT Inti Citra Agung (Optik Melawai) is seeking an experienced Retail Operations Division Head to oversee nationwide offline store operations, drive sales performance, and maintain service quality across all Optik Melawai stores. This role blends strategic leadership with hands-on execution to develop store teams, optimize KPIs, and ensure consistent customer experience.

Ideal candidates will have a Bachelor's degree and proven ability to lead large retail networks in Indonesia.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Proven leadership and team management experience.
• Sales-driven with strong understanding of store operations and service.
• Ability to work both strategically and hands-on.

Responsibilities

• Oversee and manage all offline retail store operations nationwide.
• Drive sales performance, revenue, and store KPIs.
• Ensure high standards of service quality and store operations.
• Develop and improve performance of store operational and sales teams.

Skills

Store operations leadership

Sales performance management

Service quality improvement

Team management

Strategic planning

Hands-on execution

Education

Bachelor's degree (S1) or equivalent

Job description

PT Inti Citra Agung (Optik Melawai), a leading optical retail company in Indonesia, is looking for an experienced Retail Operations Division Head to lead our nationwide offline store operations. This role is responsible for overall store operations, sales performance, and service quality across all Optik Melawai stores.

Key Responsibilities

Oversee and manage all offline retail store operations nationwide.

Drive sales performance, revenue, and store-level KPIs.

Ensure high standards of service quality and store operations.

Develop and improve the performance of store operational and sales teams.

Qualifications

Bachelor's degree (S1) or equivalent.

Strong leadership and team management skills.

Sales-driven with solid understanding of store operations and service excellence.

Able to work both strategically and hands-on.