Reservations Team Lead - Elevate Guest Stays

The Luxury Collection; Komodo; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

The Luxury Collection invites applications for a full-time Reservations position at Pantai Wae Rana, Labuan Bajo, Indonesia. You will oversee room blocks, handle all reservation requests, and verify availability, rates, and guest needs by phone, fax, or mail.

You will explain guarantees and policies, accommodate special requests, input data into the reservation system, and assist training and coaching of staff while upholding the brand’s hospitality standards.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Oversee accuracy of room blocks, reservations, and group market codes.
• Process all reservation requests, changes, and cancellations by phone, fax, or mail.
• Verify availability of room types and rates; explain guarantees, policies, and cancellations to callers.
• Input and access data in the reservation system; document guest requests.
• Assist management in training, scheduling, coaching, and motivating employees.
• Maintain professional appearance and protect company assets.

Education

High school diploma or GED

Job description

The Luxury Collection invites applications for a full-time Reservations position at Pantai Wae Rana, Labuan Bajo, Indonesia. You will oversee room blocks, handle all reservation requests, and verify availability, rates, and guest needs by phone, fax, or mail.

You will explain guarantees and policies, accommodate special requests, input data into the reservation system, and assist training and coaching of staff while upholding the brand’s hospitality standards.