Reservation Agent - Amankila

P.T. Nusantara Island Resorts; Kecamatan Manggis; On-site; IDR 78,120,000 - 133,920,000; Full time

Benefits offered by this job

Meals and transportation allowance

Health insurance

Public holidays and weekly holidays

Uniform

Job summary

Aman Group’s Amankila resort in Bali is seeking a Reservations Agent to join the Front Office team. You will manage daily reservation operations, respond to guest inquiries, and coordinate VIP bookings while upholding Aman Brand Promises and Seva standards.

The role requires strong English communication, luxury hospitality experience, and proficiency in OPERA and MS Office. Join a team committed to personalized, ultra-luxury guest experiences.

Qualifications

• Minimum 2 to 3 years of experience as a reservation agent in luxury hospitality.
• Bachelor's degree in hospitality.
• Excellent English written and verbal communication skills.
• Proficient in MS Office and OPERA systems.
• Excellent communication, negotiation, and relationship-building skills.

Responsibilities

• Provide exceptional guest service via phone and email, ensuring accuracy in reservations.
• Coordinate with other departments to fulfil guest preferences and special requests.
• Maintain professionalism and a well-groomed appearance reflecting the resort's values.
• Attend ongoing training on reservation processes, guest handling, and FSMS protocols.
• Update and manage reservation records, confirmations, and guest inquiries promptly.
• Ensure reservation desk is tidy and well-maintained.
• Handle VIP reservations and communicate preferences to relevant departments.
• Support inter-hotel reservations and cross-selling opportunities.
• Report issues with reservation systems to Front Office Manager.

Skills

Communication

Negotiation

Relationship building

English proficiency

MS Office

OPERA

Education

Bachelor's degree in hospitality

Tools

MS Office

OPERA

Job description

Location Overview

Join our team in Amankila. Claiming a breathtaking stretch of coastline on the Lombok Strait, Amankila rests on a lush hillside beneath sacred Mount Agung. Connected by frangipani-lined walkways through the treetops, stilted suites offer spectacular views high on the hillside, while a three-tier infinity pool cascades at the property's heart and the Beach Club leads to a private black-sand beach.

Role

We are seeking a passionate and experienced Reservation Agent, to join Amankila in Manggis, Karangasem, Bali! Reporting to the Front Office Manager you will be responsible for the daily Front Office operations within resort.

Responsibilities

• Provide exceptional customer service to guests and travel agents, ensuring that all interactions align with Aman's Brand Promises and Seva standards.
• Collaborate with other departments to ensure that guest preferences and special requests are communicated effectively.
• Always maintain professionalism and a well-groomed appearance, reflecting the resort's values in guest interactions.
• Participate in ongoing training to improve knowledge of reservation processes, guest handling, and FSMS protocols where applicable.
• Respond to guest reservation requests via phone and email promptly and politely, ensuring all details are accurately recorded.
• Ensure that the reservation desk is kept clean, organized, and well-maintained to uphold the resort's standards of professionalism.
• Assist in handling VIP reservations, ensuring that special preferences and arrangements are communicated effectively to the relevant departments.
• Be familiar with all Aman resort properties to assist with inter-hotel reservations and cross-selling opportunities.
• Ensure that all reservation systems and tools are functioning correctly and report any issues to the Front Office Manager.
• Carry out additional tasks as directed by the department head to support the smooth operation of the reservations desk.
• Process reservations accurately, ensuring all booking details are properly recorded in the reservation system and filed accordingly.
• Manage daily reservation files, updating guest details, and attaching amendments to the original reservation files.
• Handle all reservation-related correspondence, including confirmations and responses to guest inquiries, ensuring timely follow-up.
• Ensure accurate billing information is recorded for each reservation, and handle any inquiries related to rates, payments, or cancellations.
• Collaborate with the Sales & Marketing team to handle special requests, group bookings, and rate inquiries.

Requirements

• Minimum 2 to 3 years of experience in reservation agent within luxury hospitality within luxury hospitality.
• Bachelor's degree in hospitality.
• Excellence communication, negotiation, and relationship-building skills.
• Proactive, resourceful, a team-player, self-motivated and action-oriented.
• Excellence computer skills and systems (MS Office, OPERA).
• Excellent English written and verbal communication skills.

Benefits

• Meals and transportation allowance.
• Health insurance.
• Public holidays and weekly holidays.
• Uniform.

If you thrive in an ultra-luxury environment and are passionate about warm and personalized hospitality where every detail matters, we invite you to join us on our journey. Since its inception in 1988, Aman Group has strategically evolved, transitioning from a collection of intimate resorts into a pioneering force across the realms of hospitality, residences and experiences including Aman Essentials and Aman Interiors. We invite you to join us in our pursuit of unparalleled service. We believe that the environments and experiences we create can only be brought to life through our people: the heartfelt attention to detail, the welcoming smiles, and the love and passion for creating a sense of belonging. When you join Aman Group, you join a family.