Reservation Agent

Bali Super Host; Tibubeneng; On-site; IDR 60,000,000 - 110,000,000; Full time

Job summary

Bali Super Host in Bali/Tibubeneng is seeking a proactive Reservations team member to manage bookings and guest communications in a fast-paced hospitality environment.

The role requires 1 year of related experience, strong booking software skills, and comfort with PMS systems such as Guesty. You will collaborate across departments to ensure seamless reservations and guest satisfaction.

Qualifications

• At least 1 year of experience in a similar hospitality or admin role.
• Strong understanding of reservation systems, booking software, and general computer skills.
• Proficient in using PMS, including Guesty or similar systems.

Responsibilities

• Handle and process reservations via phone, email, and online platforms accurately and efficiently.
• Maintain clear and professional verbal and written communication with customers and colleagues.
• Coordinate with other departments to ensure smooth reservation operations and guest satisfaction.

Skills

Reservation systems

PMS (Guesty)

General computer skills

Team collaboration

Tools

Guesty

Job description

We’re seeking a proactive and detail-oriented Reservations team member who enjoys working in a fast-paced hospitality environment. If you’re confident with booking systems (especially PMS/Guesty) and love helping create seamless guest experiences, we’d love to hear from you.**Qualifications:*** Has at least 1 year of experience in a similar role in the hospitality industry or administrative support, preferably in reservations or a related field.* Possesses a strong understanding of reservation systems, booking software, and general computer skills, enabling efficient management of bookings and related tasks.* Proficient in using Property Management Systems (PMS), including platforms such as Guesty or similar systems.* Demonstrates the ability to work collaboratively with team members and across departments.* Willing and able to work in the Tibubeneng area.**Responsibilities:*** Handle and process reservations via phone, email, and online platforms accurately and efficiently.* Maintain clear and professional verbal and written communication with customers and colleagues.* Coordinate with other departments to ensure smooth reservation operations and guest satisfaction.