Reservation Agent

PERTAMA MANAGEMENT; Provinsi Bali; On-site; IDR 44,640,000 - 72,540,000; Full time

Job summary

PERTAMA MANAGEMENT is seeking a proactive Reservations Agent in Bali to handle daily reservations across phone, email, website and OTAs. You will process bookings, modifications, cancellations, and special requests with accuracy and efficiency.

You'll provide guests with accurate information on room availability, rates and villa facilities, monitor inventory, coordinate with Sales and Revenue, and strive to maximize occupancy and revenue through upselling while maintaining professional service.

Qualifications

• Handle daily reservations through multiple channels (phone, email, website, OTAs)
• Process new bookings, modifications, cancellations and special requests accurately
• Provide guests with information on availability, rates, packages, policies, and villa facilities
• Monitor room/villa availability and update reservation data in the system
• Coordinate with Sales, Revenue, and other departments on reservations and special arrangements
• Follow up on pending reservations and ensure confirmations and payments
• Maximize occupancy and revenue through effective reservation handling and upselling
• Handle guest inquiries and resolve reservation-related issues professionally
• Maintain records and prepare reservation reports when required

Job description

Handle daily reservations through various channels, including phone, email, website, and online travel platforms

Process new bookings, modifications, cancellations, and special requests accurately and efficiently

Provide guests with accurate information regarding room availability, rates, packages, policies, and villa facilities

Monitor room/villa availability and ensure reservation information is updated accurately in the system

Coordinate with Sales, Revenue, and other departments regarding guest reservations and special arrangements

Follow up on pending reservations and ensure timely confirmation and payment arrangements

Assist in maximizing occupancy and revenue through effective reservation handling and upselling

Handle guest inquiries and resolve reservation-related issues professionally

Maintain accurate records and prepare reservation reports when required