Remote Technical Support Lead – Enterprise SaaS & Security

Supportyourapp-1; Jakarta Pusat; Remote; IDR 907,112,000 - 1,451,379,000; Full time

Benefits offered by this job

Remote work

USD compensation

International environment

Flexible schedule

Job summary

SupportYourApp is seeking a Technical Support Consultant to join a remote, enterprise-focused team. You will lead client onboarding, run data scanning, and guide environment discovery troubleshooting across global client environments.

Across M365, Google Workspace, AWS, Azure, and on-premises data platforms, you will diagnose complex connectivity issues, translate telemetry into actionable guidance, and collaborate with client IT admins and internal engineers to resolve incidents with security

Qualifications

• Excellent English communication skills (C1+ spoken & written).
• At least 2 years in Technical Support, Application Support, or TAM in B2B software environments.
• Strong understanding of data storage, security, and access in cloud/on-premises (M365, Google Workspace, AWS, Azure).
• Solid understanding of SaaS/IaaS, network topologies, and enterprise access controls.
• Experience with centralized logging platforms to trace data flows and diagnose failures.
• Proficiency with data security platforms and security compliance frameworks.
• Strong troubleshooting and problem-solving abilities.
• Customer-oriented attitude and strong interpersonal skills.

Responsibilities

• Act as the main technical lead for client onboarding, data scanning, and environment discovery troubleshooting.
• Diagnose and resolve deep-seated connectivity issues to ensure secure metadata collection across client data systems.
• Resolve discovery errors and guide client IT on directory fixes.
• Audit service logs and system behaviors to isolate bugs, misconfigurations, and access restrictions.
• Translate raw telemetry into clear guidance for client IT admins and internal engineering teams.
• Assist IT teams in configuring secure network paths and access permissions for deployment.
• Document, package, and escalate unresolved core product issues to engineering for rapid resolution.
• Track recurring technical issues across enterprise environments to drive product improvements and reduce downtime.
• Provide high-touch, multi-channel technical support (email, tickets, live sessions) to enterprise clients.

Skills

English fluency (C1+)

2+ years in technical support

B2B software experience

Cloud fundamentals

Troubleshooting skills

SQL basics

Tools

M365

Google Workspace

AWS

Azure

Kubernetes

Linux

Job description

SupportYourApp is seeking a Technical Support Consultant to join a remote, enterprise-focused team. You will lead client onboarding, run data scanning, and guide environment discovery troubleshooting across global client environments.

Across M365, Google Workspace, AWS, Azure, and on-premises data platforms, you will diagnose complex connectivity issues, translate telemetry into actionable guidance, and collaborate with client IT admins and internal engineers to resolve incidents with security