Remote Tech Support Engineer (PST) - SaaS & Cloud

PT IBM Indonesia; Kebayoran Baru; On-site; IDR 200,880,000 - 312,480,000; Full time

Benefits offered by this job

Health Insurance

Remote work from Indonesia

Job summary

IBMC, a leading business management consulting firm, seeks a Technical Support Engineer to bridge our IT solutions and global users. This fully remote role serves our client in Bali and requires working Pacific Standard Time hours to support international operations.

You will troubleshoot, document issues, deepen product knowledge, and collaborate with engineering. A Bachelor's in CS/IT, 2+ years in IT support, and strong English are essential; a programming background is a plus.

Qualifications

• Bachelor's degree in CS/IT or related engineering field.
• Minimum 2 years in IT support or cloud technical roles.
• Strong knowledge of AWS, web development, programming logic and networks.
• Excellent English communication, both written and verbal.
• Willingness to work full-time in PST/Los Angeles time zone.

Responsibilities

• Technical Troubleshooting: Respond to and resolve complex technical inquiries, software bugs, and system requests related to our products and services in a timely, professional manner.
• Problem Resolution: Identify, troubleshoot, and provide effective architecture solutions for technical bottlenecks involving cloud infrastructure and web applications.
• Documentation Architecture: Maintain accurate, detailed, and up-to-date records of all customer interactions, technical issues, and successful resolutions within our support tracking system.
• Product Knowledge: Continuously deepen your expertise in our evolving product suite and services to provide superior, high-tier technical guidance.
• Feedback Loop: Provide ongoing, data-driven input to our internal engineering team to help improve and develop our products based on real-world customer demands and pain points.

Skills

Analytical thinking

English proficiency

Customer focus

Problem solving

Team collaboration

Education

Bachelor's degree in Computer Science / IT

Tools

AWS

Web development

Programming logic

Computer networks

Job description

IBMC, a leading business management consulting firm, seeks a Technical Support Engineer to bridge our IT solutions and global users. This fully remote role serves our client in Bali and requires working Pacific Standard Time hours to support international operations.

You will troubleshoot, document issues, deepen product knowledge, and collaborate with engineering. A Bachelor's in CS/IT, 2+ years in IT support, and strong English are essential; a programming background is a plus.