Remote Global Customer Support Specialist

IBMC; Indonesia; Remote; IDR 403,397,794 - 806,795,589; Full time

Benefits offered by this job

Remote work from Indonesia

Career progression opportunities

Job summary

IBMC is seeking a highly reliable Customer Support Representative to join our global operations team. This 100% remote, full-time role is based in Indonesia and covers time-critical UK/US business hours with no phone calls, focusing on written communication via Email, Live Chat, Slack, and Helpdesk Tickets.

The ideal candidate will have 2–3 years of international customer support experience, flawless written English, and a calm, analytical approach to fast-paced dispatch environments.

Qualifications

• Minimum 2–3 years of international customer support, B2B ticketing, or logistics/supply chain operations experience.
• Willing to work UK/US business hours and evening/night cutoffs from Indonesia.
• Elite, flawless written English skills with professional tone and clarity.
• Must pass comprehensive standard background vetting and reference checks.
• Calm, organized, and analytical under pressure in a fast-moving environment.
• Strong reliability, attendance, and time-management discipline.
• Tech-savvy and quick to learn new helpdesk software and order systems.
• Long-term career growth within the global support division.

Responsibilities

• Omnichannel queue management across Email, Live Chat, Slack, and tickets.
• Monitor and safeguard daily dispatch cutoffs, coordinate with warehouses/couriers.
• Safely handle sensitive data per data protection guidelines.
• Navigate and log information across helpdesk platforms, order tracking, and supply chain tools.
• Maintain issue records, track client feedback, and suggest efficiency improvements.

Skills

Written English

Reliability

Time management

Tech-savvy

Adaptability

Calm under pressure

Long-term mindset

Tools

Helpdesk platforms

Order tracking systems

Job description

IBMC is seeking a highly reliable Customer Support Representative to join our global operations team. This 100% remote, full-time role is based in Indonesia and covers time-critical UK/US business hours with no phone calls, focusing on written communication via Email, Live Chat, Slack, and Helpdesk Tickets.

The ideal candidate will have 2–3 years of international customer support experience, flawless written English, and a calm, analytical approach to fast-paced dispatch environments.