Remote Senior Field Service Technician – Industrial Automation

Kap Hertanto, Grace, Karunawan; Jawa Barat; Remote; IDR 300,000,000 - 540,000,000; Full time

Job summary

Industrial Automation Leader is seeking a Senior Field Service Technician to join their remote-enabled team. The role focuses on expert-level technical support, installation, and maintenance for complex machinery and systems, with the flexibility to work remotely from Jakarta, ID.

The ideal candidate will diagnose electromechanical equipment, guide on-site teams, and develop preventative maintenance plans while ensuring safety and adherence to company standards.

Qualifications

• Proven experience as a Field Service Technician or similar role, with a strong focus on industrial equipment.

Responsibilities

• Perform remote diagnostics and troubleshooting of industrial machinery and automated systems.
• Provide expert technical guidance and support to clients via video conferencing, phone, and email.
• Guide on-site personnel through installation, calibration, and maintenance procedures.
• Develop and execute preventative maintenance plans to minimize downtime.
• Document all service activities, findings, and resolutions accurately in the client management system.
• Collaborate with engineering and product development teams to provide feedback on product performance and potential improvements.
• Conduct remote training sessions for client technicians on equipment operation and maintenance.
• Manage and maintain inventory of essential spare parts for remote dispatch when necessary.
• Ensure adherence to all safety protocols and company policies during remote guidance.
• Stay updated with the latest technological advancements and product updates.

Skills

Field Service Technician experience

Industrial equipment focus

Remote diagnostics

Installation & maintenance

Job description

Industrial Automation Leader is seeking a Senior Field Service Technician to join their remote-enabled team. The role focuses on expert-level technical support, installation, and maintenance for complex machinery and systems, with the flexibility to work remotely from Jakarta, ID.

The ideal candidate will diagnose electromechanical equipment, guide on-site teams, and develop preventative maintenance plans while ensuring safety and adherence to company standards.