Remote SAP Basis Consultant: Cloud & Lifecycle Expert

HCL Technologies Limited; Jakarta Pusat; On-site; IDR 500,000,000 - 900,000,000; Full time

Job summary

HCL Technologies Limited in Jakarta is seeking a Customer Engagement Manager (CEM) to oversee end-to-end SAP Cloud Customer engagements, mainly S/4HANA on private cloud. You will coordinate onboarding, service delivery, releases, and renewals, ensuring customer satisfaction and successful partnerships with SAP.

You will work with project leads and delivery teams across regions, supporting escalations and lifecycle management.

Qualifications

• Engineering graduate with 4+ years in customer-facing roles.
• Excellent customer focus, networking and relationship-building.
• Strong knowledge of IT Service Management, SAP Basis and SAP Applications.
• Hands-on SAP Basis activities, release upgrades and cloud infrastructure updates.
• Fluent in Indonesian and English; cross-cultural collaboration.

Responsibilities

• Support sales-to-delivery handover and onboarding.
• Facilitate service kick-off and periodic service reviews.
• Ensure delivery across scope, budget and milestones.

Skills

Customer facing

IT Service Management

SAP Basis

Cloud architecture

Project Management

ITIL/Lean knowledge

English & Indonesian

Education

Engineering graduate

Job description

HCL Technologies Limited in Jakarta is seeking a Customer Engagement Manager (CEM) to oversee end-to-end SAP Cloud Customer engagements, mainly S/4HANA on private cloud. You will coordinate onboarding, service delivery, releases, and renewals, ensuring customer satisfaction and successful partnerships with SAP.

You will work with project leads and delivery teams across regions, supporting escalations and lifecycle management.