Remote-First SAP Basis & Cloud Delivery Consultant

HCL TechBee; Indonesia; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

HCLTech in Indonesia is seeking a Customer Engagement Manager to lead end-to-end customer engagement and delivery for SAP Cloud Services, focusing on S/4HANA, private cloud edition deliverables. You will oversee onboarding, service delivery, release planning, and renewal activities with cross-functional teams.

The role requires 4+ years in a customer-facing IT/services environment, strong ITSM and SAP Basis know-how, and fluency in Indonesian and English.

Qualifications

• Engineering graduate with 4+ years in customer-facing roles.
• Strong ITSM knowledge and SAP Basis experience.
• Hands-on with SAP Basis activities and cloud updates.
• PM fundamentals and ITIL knowledge are a plus.
• Proficient in Indonesian and English.

Responsibilities

• Supports onboarding to SAP Enterprise Cloud Services and delivery to customers.
• Facilitates service coordination and incident/problem management.
• Ensures service reviews and renewal activities are tracked.
• Collaborates with cross-functional teams and account stakeholders.
• Contributes to customer satisfaction through proactive engagement.

Skills

ITSM

SAP Basis

Cloud architecture

PM fundamentals

English

Indonesian

Cross-functional collaboration

Education

Engineering degree

Tools

SAP Basis

Job description

HCLTech in Indonesia is seeking a Customer Engagement Manager to lead end-to-end customer engagement and delivery for SAP Cloud Services, focusing on S/4HANA, private cloud edition deliverables. You will oversee onboarding, service delivery, release planning, and renewal activities with cross-functional teams.

The role requires 4+ years in a customer-facing IT/services environment, strong ITSM and SAP Basis know-how, and fluency in Indonesian and English.