Remote Retail Customer Service Lead – Elevate Support

Pt Golden Brilliant Sanitaryware; Bekasi; Remote; IDR 200,880,000 - 334,800,000; Full time

Job summary

Pt Golden Brilliant Sanitaryware is seeking a Remote Retail Customer Service Lead to manage its remote customer support for Semarang customers. You will lead a team of service representatives across multiple channels, ensuring high standards of service and timely resolution of issues.

This fully remote role requires strong leadership, coaching, and process improvement skills to build a high-performing support team and drive customer satisfaction.

Qualifications

• Experience in customer service with team lead or supervisory role.

Responsibilities

• Lead, train, and mentor a team of remote customer service representatives.
• Set performance standards and monitor team productivity and quality of service.
• Handle escalated customer inquiries and complex issue resolution.
• Develop and refine customer service protocols and FAQs to improve response times and consistency.
• Analyze customer feedback and operational data to identify trends and implement service improvements.
• Ensure all customer interactions are handled professionally, efficiently, and empathetically.

Skills

Team leadership

Customer service

Remote management

Job description

Pt Golden Brilliant Sanitaryware is seeking a Remote Retail Customer Service Lead to manage its remote customer support for Semarang customers. You will lead a team of service representatives across multiple channels, ensuring high standards of service and timely resolution of issues.

This fully remote role requires strong leadership, coaching, and process improvement skills to build a high-performing support team and drive customer satisfaction.