Remote Part-Time: AI Training Customer Service SME

YO HR Consultancy; Indonesia; Remote; IDR 492,880,000 - 985,760,000; Part time

Job summary

YO HR Consultancy is seeking a Customer Service SME for an hourly, remote contractor role to support the creation of a custom dataset of realistic conversations used to train AI agents.

You will apply client communication and issue-resolution expertise, following project-specific guidelines. The role offers flexible hours (~15 hrs/week) and potential future opportunities within our expert network.

Qualifications

• Bachelor’s degree (or higher) in a related field or equivalent professional experience.
• 2+ years of professional Customer Service experience.
• 1+ year of experience in AI training or related AI-work.

Responsibilities

• Develop AI Training Content: Create natural, human-enacted customer service conversations across realistic support scenarios.
• Optimize AI Performance: Evaluate and rank AI responses to enhance accuracy, fluency, and contextual relevance.
• Ensure Model Integrity: Test AI models for inaccuracies or biases across use cases.

Skills

Customer

Customer service

Customer relationship management

Speech

Communication

Training

Education

Bachelor’s degree or higher in Business Administration, Communications, Marketing, Management, or related field

Job description

YO HR Consultancy is seeking a Customer Service SME for an hourly, remote contractor role to support the creation of a custom dataset of realistic conversations used to train AI agents.

You will apply client communication and issue-resolution expertise, following project-specific guidelines. The role offers flexible hours (~15 hrs/week) and potential future opportunities within our expert network.