Data Centre Delivery Manager: End-To-End, Client-Facing

Spencer Ogden; Batam; On-site; IDR 250,000,000 - 450,000,000; Full time

Job summary

Spencer Ogden is seeking a Data Centre Delivery Manager End To End Client Facing in Batam to lead end-to-end data centre delivery projects for key clients.

The role requires coordinating across cross-functional teams, managing schedules, budgets, and risk while ensuring superior client satisfaction and project outcomes.

This position offers a challenging, client-facing environment with opportunities to innovate in data centre operations.

Qualifications

• Proven experience in customer relations, customer success, or account management, preferably in a remote setting.
• Exceptional written and verbal communication in Bahasa Indonesia and English.
• Strong analytical and problem-solving abilities, with a data-driven approach.
• Proficiency with CRM software and customer engagement platforms.
• Ability to work autonomously, manage time effectively, and maintain high productivity remotely.
• Demonstrated empathy and a passion for delivering outstanding customer experiences.

Responsibilities

• Manage and nurture relationships with a portfolio of customers remotely.
• Act as the primary point of contact for customer inquiries, concerns, and escalations.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Analyze customer feedback and usage data to identify trends and opportunities for improvement.
• Collaborate with internal teams (sales, product, support) to ensure a seamless customer experience.
• Proactively engage customers to ensure they are maximizing value from our products/services.

Job description

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Showing 1 Data Centre Delivery Manager End To End Client Facing jobs in Batam

Remote Customer Relations Specialist - Semarang

Our client is searching for a highly motivated and experienced Remote Customer Relations Specialist to join their dedicated, fully remote team. This role is essential for building and maintaining strong, positive relationships with customers, ensuring their long-term satisfaction and loyalty. You will serve as a key advocate for customers, addressing their needs, resolving complex issues, and gathering valuable feedback to drive service improvements. If you excel in communication, possess a deep understanding of customer needs, and thrive in a remote work environment, this opportunity is for you.

About the Role

Our client is searching for a highly motivated and experienced Remote Customer Relations Specialist to join their dedicated, fully remote team. This role is essential for building and maintaining strong, positive relationships with customers, ensuring their long-term satisfaction and loyalty. You will serve as a key advocate for customers, addressing their needs, resolving complex issues, and gathering valuable feedback to drive service improvements. If you excel in communication, possess a deep understanding of customer needs, and thrive in a remote work environment, this opportunity is for you.

Key Responsibilities

• Manage and nurture relationships with a portfolio of customers remotely.
• Act as the primary point of contact for customer inquiries, concerns, and escalations.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Analyze customer feedback and usage data to identify trends and opportunities for improvement.
• Collaborate with internal teams (sales, product, support) to ensure a seamless customer experience.
• Proactively engage customers to ensure they are maximizing value from our products/services.

Requirements

• Proven experience in customer relations , customer success, or account management, preferably in a remote setting.
• Exceptional written and verbal communication skills in Bahasa Indonesia and English.
• Strong analytical and problem-solving abilities, with a data-driven approach.
• Proficiency with CRM software and customer engagement platforms.
• Ability to work autonomously, manage time effectively, and maintain high productivity remotely.
• Demonstrated empathy and a passion for delivering outstanding customer experiences.

Benefits

• Competitive salary and performance-based bonuses for remote employees.
• Fully remote position offering unparalleled flexibility and work-life balance.
• Comprehensive health and wellness benefits package.
• Access to extensive online training and professional development programs.
• A supportive, collaborative virtual team culture focused on growth and success.

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