Remote Client Success Manager – Finance Onboarding

ACM Limited; Provinsi Bali; Remote; IDR 544,267,000 - 834,543,000; Full time

Job summary

ACM Limited in Bali seeks a proactive Client Support Manager to be the first point of contact for clients. You will handle inquiries about products and services, guide onboarding, and represent the company's voice in every interaction.

This remote role requires fluency in English and Russian, strong customer service and problem-solving skills, and the ability to work independently in a fast-changing environment. ACM Limited offers above-average salary and pathways for growth.

Qualifications

• Fluent English and Russian, both written and spoken.
• Degree in finance or economics will be considered an advantage.
• Strong passion for customer service and problem-solving.
• Ability to self-manage in a fast-changing remote environment.

Responsibilities

• Remote client communication via video calls, phone calls, and online meetings; support onboarding.
• Coordinate client journey with product, support, and compliance teams.
• Collect and verify documents; manage account opening remotely.
• Respond to client requests and inquiries via email and chat.
• Gather and analyze customer feedback to identify improvements.

Skills

Fluent English

Fluent Russian

Education

Finance/Economics degree (adv.)

Job description

ACM Limited in Bali seeks a proactive Client Support Manager to be the first point of contact for clients. You will handle inquiries about products and services, guide onboarding, and represent the company's voice in every interaction.

This remote role requires fluency in English and Russian, strong customer service and problem-solving skills, and the ability to work independently in a fast-changing environment. ACM Limited offers above-average salary and pathways for growth.