Regional Branch Manager, Growth & Customer Experience

Ruangguru for Business

Sungkai

On-site

IDR 167,400,000 - 234,360,000

Full time

14 days+

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Job summary

Ruangguru for Business in Indonesia seeks a dynamic leader to coordinate and manage branches across the regional area, ensuring smooth operations and overseeing the academic process. You will drive events, promotions and marketing to boost student engagement and enrollment, apply PnL insights to optimize revenue, and oversee the end-to-end customer experience to build loyalty.

A strong background in people leadership, proven ability to manage teams, and experience in sales, marketing or business

Qualifications

Bachelor’s degree in any major.
Leadership experience in Sales & Marketing/Business Development/Business Operations; experience in an academic course/educational/start-up environment is advantageous.
Good knowledge of people management and experience in handling a team.

Responsibilities

Coordinate and manage branches within the regional area, ensuring smooth operations and overseeing the academic process.
Lead all activity initiatives within branches, including events, promotions, and other marketing efforts aimed at driving student engagement and enrollment.
Demonstrate a comprehensive understanding of Profit and Loss (PnL) management, including evaluating local market conditions and identifying current and potential sales opportunities to optimize revenue.
Oversee the entire customer experience, managing the end-to-end customer journey to ensure satisfaction and foster loyalty.