Receptionist Manager

Liga.Tennis; Kuta; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Liga.Tennis in Kuta, Indonesia seeks a seasoned Front Office Supervisor to lead reception teams across multiple locations, ensure high service standards, and drive daily operations.

The ideal candidate has 3–5 years in front office roles, 2–3 years in supervision, and a Diploma or Bachelor's in Hospitality/Management; strong English and mobility are required to coach staff and enhance customer experience.

Qualifications

• Minimum 3–5 years in Front Office/Reception
• Minimum 2–3 years in a supervisory or managerial role
• Hospitality or sports industry background preferred

Responsibilities

• Supervise, mentor, and evaluate receptionists and supervisors.
• Create monthly rosters with 100% coverage across front-desk stations.
• Conduct regular training on product knowledge, upselling, and service excellence.

Skills

Front office experience

Leadership

English communication

Google Workspace

POS systems

Financial reporting

Problem solving

Detail oriented

Mobility

Sports passion

Education

Diploma or Bachelor’s in Hospitality/Management

Tools

POS systems

Google Workspace

Job description

• Experience: Minimum 3-5 years of experience in Front Office/Reception, with at least 2-3 years in a Supervisory or Managerial role (preferably in hospitality or sports industry).
• Education: Min. Diploma or Bachelor’s Degree in Hospitality, Management, or a related field.
• Leadership: Proven ability to lead, train, and motivate a team of receptionists across multiple locations.
• Communication: Excellent command of English (verbal and written) and strong interpersonal skills.
• Technical Skills: Advanced proficiency in Google Workspace, POS systems, and financial reporting.
• Problem Solving: Exceptional at handling complex client complaints and operational bottlenecks.
• Attributes: Detail-oriented, highly organized, disciplined, and a professional appearance.
• Mobility: Must have a personal vehicle and the flexibility to travel/rotate between all facility locations.
• Passion: A love for sports and a healthy lifestyle is a major plus.

Key Responsibilities

• Supervise, mentor, and evaluate the performance of all Receptionists and Supervisors.
• Create monthly rosters and ensure 100% coverage across all front-desk stations.
• Conduct regular training sessions on product knowledge, upselling techniques, and service excellence.

2. Operational Excellence

• Standardize SOPs for front-desk operations across all facilities (check-in, court bookings, equipment rentals, and Liga App).
• Ensure the reception areas in all locations maintain the highest standards of cleanliness and brand representation.
• Monitor and audit the "Lost and Found" system and equipment rental inventory.
• Develop strategies to drive sales for packages, programs and Pro Shop items.
• Monitor daily/monthly sales targets and motivate the team to achieve KPIs.
• Analyze sales data to identify trends and suggest promotional activities.
• Oversee daily closing reports, EDC reconciliations, and cash handling procedures.
• Investigate any financial discrepancies and implement preventive measures.
• Ensure all payments are processed accurately and reported to the finance department on time.

5. Client Relationship Management (CRM)

• Act as the final point of escalation for complex client issues or complaints.
• Gather and analyze client feedback to improve overall service quality and facility experience.
• Maintain strong relationships with long-term members and corporate clients.

6. Coordination & Reporting

• Coordinate with the Branch Manager/Supervisor and Other Departments Head to ensure smooth day-to-day operations.
• Provide weekly and monthly operational reports to General Management.
• Do daily briefing with all receptionist staff from all branches.

Personal Attributes:

Proactive & Initiative

High Emotional Intelligence (EQ)

Result-Oriented

Great Attention to Detail

Assertive yet Adaptable