Quality Improvement (QI) Officer

Jhpiego; Kupang; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Jhpiego seeks a Quality Improvement (QI) Officer to support the RISE project in TTS District, NTT. The role provides technical support to the QI Specialist for implementing the QI Collaborative at district level, coordinating data collection, documentation, and TA for quality improvement in health facilities.

The ideal candidate is a clinical professional with MNCH experience, strong knowledge of Indonesia's health system, and proven training skills. Travel to districts and province is expected.

Qualifications

• Minimum 5 years in MNCH technical area.
• Clinical professional (GP/Midwife/Nurse) preferred.
• Strong knowledge of Indonesia health system at all levels.
• Experience in developing training materials and delivering training.
• Excellent writing and oral presentation skills.
• Fluent in English and Bahasa Indonesia.
• Willingness to travel to districts and province.
• Ability to design, analyse, and be strategic in project activities.

Responsibilities

• Coordinate and facilitate QI Collaborative activities across districts.
• Organize technical meetings, workshops, and coaching visits.
• Provide technical assistance to hospitals and district stakeholders on QI.
• Collect, enter, and preliminarily analyze QI data.
• Document QI activities, coaching reports, and success stories.
• Prepare activity reports and technical documents for QI Specialist and M&E team.
• Support facilities in applying fishbone diagrams, PDSA cycles, run charts.
• Coordinate with District Health Offices and hospitals for timely QI activities.
• Prepare materials for expert meetings, learning sessions, and provincial events.
• Support scale-up of QI Collaborative across RISE districts.
• Contribute to TORs for activities with QI Specialist.
• Support communications and advocacy for ownership and sustainability.
• Verify and maintain data from MCGL-supported facilities with M&E.
• Perform other duties as assigned.

Skills

MNCH expertise

Healthcare system knowledge

Training material development

Training delivery

English & Bahasa Indonesia fluency

Project design & analysis

Technical writing & reporting

Stakeholder networking

Multicultural teamwork

Travel readiness

Job description

Quality Improvement (QI) Officer

Overview

Jhpiego seeks a Quality Improvement (QI) Officer to support the RISE project in TTS District, NTT. The QI Officer will provide technical support to the QI Specialist in implementing the QI Collaborative at the district level. This position plays a key role in ensuring effective coordination, data management, documentation, and technical assistance for quality improvement efforts in public and private health facilities.

Responsibilities

• Support the QI Specialist in coordinating and facilitating the implementation of QI Collaborative activities across target districts, including preparation for learning sessions, coaching visits, and other technical events.
• Assist in organizing technical meetings, workshops and coaching visits at the district level, ensuring technical readiness and proper documentation.
• Provide technical assistance to selected hospitals and district stakeholders in implementing QI approach and monitoring collaborative indicators.
• Support the collection, entry, and preliminary analysis of QI data from facilities
• Document QI activities, including coaching reports, learning session summaries, and success stories from facility-level improvements.
• Help ensure the completion and timely submission of activity reports and technical documents to the QI Specialist and the M&E team.
• Provide follow-up support to facilities in applying tools such as fishbone diagrams, PDSA cycles, run charts.
• Coordinate closely with District Health Offices and selected hospitals (e.g., RSUD and private hospitals) to ensure timely implementation and follow-up of QI-related activities.
• Assist in preparing materials for expert meeting, learning sessions, QI mentor regular meeting and other provincial-level events, working closely with the QI Specialist and MNH Technical Advisor.
• Support the QI Specialist in preparing and ensure smooth execution of QI Collaborative scale up across RISE districts area.
• Contribute to the preparation of TORs for activities in coordination with the QI Specialist.
• Support communication, coordination, and advocacy efforts at the provincial and district levels to promote ownership and sustainability of QI initiatives.
• Support the M&E team and work closely with District Officer in verifying and maintaining updated data from MCGL-supported facilities, particularly on collaborative indicators.
• Perform other duties as assigned by the QI Specialist to support QI implementation and alignment with provincial and national strategies.

Required Qualifications

• Clinical professional: general practitioner/midwife/nurse (preferable)
• Minimum 5 years of experiences working in the technical area of MNCH
• Strong knowledge on Indonesia health system at all levels and experience working around it.
• Strong knowledge of key relevant stakeholders in MNCH and possessing good network.
• Experience in developing training materials and delivering training.
• Ability to design, analyse, and be strategic in the implementation of project activities.
• Excellent writing and oral presentation skills, including report writing and dissemination.
• Excellent interpersonal skills and ability to work in a multi -cultural environment.
• Ability to work under tight deadlines on competing priorities.
• Written and spoken fluently in English and Bahasa Indonesia.
• Ability to travel in districts and province

Preferred Qualifications

For further information about Jhpiego, visit our website at www.jhpiego.org
Note: The successful candidate selected for this position will be subject to a preemployment background investigation.

Jhpiego is an Affluent Action/Equal Opportunity Employer

Jhpiego, a Johns Hopkins University affiliate, is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. Jhpiego promotes Affluent Action for minorities, women, individuals who are disabled and veterans.
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