Quality Improvement & Operations Specialist

J&T Cargo (PT Global Jet Cargo); Jakarta Pusat; On-site; IDR 108,000,000 - 180,000,000; Full time

Job summary

J&T Cargo (PT Global Jet Cargo) is seeking aQuality Control Specialist to monitor and resolve operational quality issues. The role requires Mandarin language skills and a background in industrial engineering, logistics, or related fields.

You will analyze problems, coordinate actions, and prepare reports on case progression to drive process improvements. The ideal candidate has 1–2 years of experience in quality control or logistics, excellent analytical abilities, and is proficient in Microsoft

Qualifications

• Bachelor's degree in Industrial Engineering, Logistics, Supply Chain Management, Business Administration, or related field.
• 1–2 years of experience in Quality Improvement, Quality Control, Operations, Process Improvement, or Logistics.
• Mandarin speaker is mandatory with professional communication.
• Strong analytical, problem-solving, coordination and follow-up skills.
• Proficient in Microsoft Excel and able to manage multiple tasks under pressure.

Responsibilities

• Monitor and handle operational issues, abnormal cases, processing time appeals, and fine reduction or exemption requests.
• Investigate operational problems, identify root causes, and coordinate corrective actions with relevant teams.
• Prepare and maintain reports on quality issues, case progress, and resolution status.
• Analyze recurring issues and support process improvements, SOP implementation, and initiatives to enhance operational efficiency and service quality.

Skills

Analytical skills

Problem solving

Coordination

Follow-up skills

Education

Bachelor's degree in Industrial Engineering

Bachelor's degree in Logistics

Bachelor's degree in Supply Chain Management

Bachelor's degree in Business Administration

Tools

Microsoft Excel

Job description

J&T Cargo (PT Global Jet Cargo) is seeking aQuality Control Specialist to monitor and resolve operational quality issues. The role requires Mandarin language skills and a background in industrial engineering, logistics, or related fields.

You will analyze problems, coordinate actions, and prepare reports on case progression to drive process improvements. The ideal candidate has 1–2 years of experience in quality control or logistics, excellent analytical abilities, and is proficient in Microsoft