Quality & Process Improvement Specialist (Mandarin)

J&T Cargo Indonesia (PT Global Yimi Cargo); Jakarta Pusat; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

J&T Cargo Indonesia seeks a quality improvement specialist to monitor operational issues, investigate root causes, and drive corrective actions across teams. You will prepare reports on quality issues and progress, supporting SOP implementations and efficiency initiatives.

The role requires a Mandarin speaker with strong analytical and coordination skills, plus proficiency in Excel to manage multiple tasks under pressure.

Qualifications

• Bachelor's degree in Industrial Engineering, Logistics, Supply Chain Management, Business Administration, or related field.
• 1-2 years of experience in Quality Improvement, Quality Control, Operations, Process Improvement, or Logistics.
• Mandarin speaker is mandatory with good communication skills.
• Strong analytical, problem-solving, coordination, and follow-up skills.
• Proficient in Microsoft Excel, detail-oriented, and able to manage multiple tasks under pressure.

Responsibilities

• Monitor and handle operational issues, abnormal cases, processing time appeals, and fine reduction or exemption requests.
• Investigate operational problems, identify root causes, and coordinate corrective actions with relevant teams.
• Prepare and maintain reports on quality issues, case progress, and resolution status.
• Analyze recurring issues and support process improvements, SOP implementation, and initiatives to enhance operational efficiency and service quality.

Skills

Analytical skills

Problem-solving

Coordination

Multi-tasking

Mandarin language

Microsoft Excel

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

J&T Cargo Indonesia seeks a quality improvement specialist to monitor operational issues, investigate root causes, and drive corrective actions across teams. You will prepare reports on quality issues and progress, supporting SOP implementations and efficiency initiatives.

The role requires a Mandarin speaker with strong analytical and coordination skills, plus proficiency in Excel to manage multiple tasks under pressure.