Quality Control Staff (P2P Lending)

PT Kreditku Teknologi Indonesia; Jakarta Utara; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

PT Kreditku Teknologi Indonesia, perusahaan fintech P2P lending, membuka peluang Quality Control untuk memastikan kualitas layanan penagihan agen desk sesuai SOP dan regulasi OJK. Peran ini melibatkan pemantauan rekaman telepon, chat, dan media lain, serta analisis kepatuhan dan pelaporan berkala.

Posisi ini menuntut pemahaman regulasi OJK, kemampuan analitis, dan ketelitian tinggi. Penempatan dapat di Kantor Pusat di West Jakarta atau Kantor Cabang di Tangerang, tergantung kebutuhan perusahaan.

Qualifications

• Gelar minimal SMA/SMK (D3/S1 jurusan apa saja dipersilakan).
• Pengalaman minimal 1 tahun di Quality Control pada Fintech P2P Lending.
• Memahami regulasi OJK serta standar layanan pelanggan/penagihan.
• Bereaksi tegas dan komunikatif dengan kemampuan analitis yang kuat.
• Teliti, disiplin dalam pelaporan administrasi, dan mampu bekerja sama dengan tim.
• Siap ditempatkan di Kantor Pusat (Puri Kembangan, West Jakarta) atau Kantor Cabang (Tangerang City) tergantung penempatan.

Responsibilities

• Memantau dan mengevaluasi kualitas layanan penagihan agen desk melalui rekaman telepon, chat, dan media lainnya
• Memastikan kepatuhan desk penagihan agen terhadap SOP perusahaan yang berlaku
• Mengidentifikasi potensi pelanggaran SOP, isu kepatuhan, dan pelanggaran etika oleh staf desk penagihan agen
• Melakukan sampling untuk template penagihan debt collection
• Menyusun laporan harian, mingguan, dan bulanan terkait pelanggaran yang ditemukan oleh desk penagihan agen

Skills

Analytical skills

Communication

Attention to detail

Team collaboration

Education

SMA/SMK (D3/S1)

Job description

Quality Control role in Fintech P2P Lending, responsible for monitoring and evaluating the quality of agent desk collection services, ensuring compliance with company procedures, and maintaining service standards in accordance with OJK regulations.

Key responsibilities

Monitor and evaluate the quality of agent desk collection services in debt collection through telephone recordings, chat, and other media

Ensure agent desk collection complies with applicable company SOPs

Identify potential SOP violations, compliance issues, and ethical breaches by agent desk collection staff

Conduct flooring for sampling of debt collection templates

Create daily, weekly, and monthly reports and reports related to violations found by agent desk collection

Qualifications:

Minimum education: SMA/SMK (D3/S1 any major preferred)

Minimum 1 year experience in Quality Control in Fintech P2P Lending

Understanding of OJK regulations and customer service/collection standards

Assertive and communicative with strong analytical abilities

Able to work with attention to detail, disciplined in administrative reporting, and able to work collaboratively with team

Willing to work at either the Head Office (Puri Kembangan, West Jakarta) or a Branch Office (Tangerang City), depending on the placement.