Quality Control (QC) Staff– P2P Lending

PT Harapan Fintech Indonesia; Jakarta Barat; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

PT Harapan Fintech Indonesia is seeking a Quality Control professional to monitor collection activities, ensure adherence to SOPs and OJK regulations, and support continuous process improvement in our P2P lending operations. The role emphasizes identifying gaps, preparing quality reports, and coordinating with stakeholders to implement actionable fixes while maintaining accurate records.

Strong analytical skills, regulatory understanding, and detail orientation are essential for success in this

Qualifications

• 1 year of QC experience in the P2P lending industry.
• Good understanding of OJK regulations related to collection activities.
• Strong knowledge of collection procedures and SOPs in the P2P lending industry.
• Strong analytical skills and excellent attention to detail.
• Good administrative skills and documentation discipline.
• Disciplined, responsible, and able to work independently or as part of a team.
• Clear communication skills and the ability to collaborate effectively with stakeholders.

Responsibilities

• Monitor collection activities against SOPs, standards, and OJK regulations.
• Conduct quality assessments of collection processes and identify deviations or non-compliance.
• Review operational activities to ensure procedures align with company standards.
• Identify issues and provide feedback and recommendations for process improvement.
• Maintain accurate administrative records and prepare quality control reports.
• Coordinate with relevant teams to follow up on findings and improve operational quality.
• Track corrective actions and support sustainable improvements.

Skills

Quality control

Regulatory knowledge

P2P lending knowledge

Analytical skills

Attention to detail

Documentation

Communication

Job description

Join our Quality Control team to monitor and evaluate collection activities, ensuring operational processes comply with company procedures, collection standards, and applicable OJK regulations within the P2P Lending industry. This role contributes to operational quality by identifying gaps, providing actionable recommendations, and supporting continuous process improvement.

Key responsibilities

• Monitor and evaluate collection activities against established SOPs, collection standards, and applicable OJK regulations.
• Conduct quality assessments of collection processes and identify deviations or instances of non-compliance.
• Review operational activities to ensure collection procedures are implemented in accordance with company standards.
• Identify potential operational issues and provide feedback and recommendations for process improvement.
• Maintain accurate administrative records and prepare quality control reports.
• Coordinate with relevant teams to follow up on findings and improve operational quality.
• Track corrective actions and support the implementation of sustainable improvements.

What we're looking for

• Minimum 1 year of experience in Quality Control within the P2P Lending industry.
• Good understanding of OJK regulations related to collection activities.
• Strong knowledge of collection procedures and SOPs in the P2P Lending industry.
• Strong analytical skills and excellent attention to detail.
• Good administrative skills and documentation discipline.
• Disciplined, responsible, and able to work independently or as part of a team.
• Clear communication skills and the ability to collaborate effectively with relevant stakeholders.