Quality & Compliance Analyst – Data & Content

TELUS Digital; Denpasar; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

TELUS Digital is seeking a Quality Analyst to ensure high-quality execution of data policies and to provide targeted feedback to improve team accuracy. You will help minimize risks and shape a reliable digital environment for customers.

The role emphasizes reviewing quality systems, analyzing data for improvements, and implementing corrective actions to uphold standards across multiple projects.

Qualifications

• Excellent English reading and documentation skills.
• At least 1 year of experience in customer support or service analysis.
• Content-moderation experience is preferred.
• Detail-oriented with strong analytical skills.

Responsibilities

• Review the implementation & efficiency of quality and inspection systems.
• Plan, conduct and monitor testing and inspection of materials and products to ensure product quality.
• Investigate customer claims and non-conformance issues.
• Analyze data to identify areas for improvement in the quality systems.
• Develop, recommend, and monitor corrective and preventative actions.
• Evaluate audit findings and implement appropriate corrective action.

Skills

English fluency

Customer support

Content moderation

Analytical thinking

Multi-project management

Communication

Holiday work availability

Tools

MS Office

Google Drive

Job description

TELUS Digital is seeking a Quality Analyst to ensure high-quality execution of data policies and to provide targeted feedback to improve team accuracy. You will help minimize risks and shape a reliable digital environment for customers.

The role emphasizes reviewing quality systems, analyzing data for improvements, and implementing corrective actions to uphold standards across multiple projects.