Quality Analyst

TELUS Digital; Denpasar; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

TELUS Digital is seeking a Quality Analyst to ensure high-quality execution of data policies and to provide targeted feedback to improve team accuracy. You will help minimize risks and shape a reliable digital environment for customers.

The role emphasizes reviewing quality systems, analyzing data for improvements, and implementing corrective actions to uphold standards across multiple projects.

Qualifications

• Excellent English reading and documentation skills.
• At least 1 year of experience in customer support or service analysis.
• Content-moderation experience is preferred.
• Detail-oriented with strong analytical skills.

Responsibilities

• Review the implementation & efficiency of quality and inspection systems.
• Plan, conduct and monitor testing and inspection of materials and products to ensure product quality.
• Investigate customer claims and non-conformance issues.
• Analyze data to identify areas for improvement in the quality systems.
• Develop, recommend, and monitor corrective and preventative actions.
• Evaluate audit findings and implement appropriate corrective action.

Skills

English fluency

Customer support

Content moderation

Analytical thinking

Multi-project management

Communication

Holiday work availability

Tools

MS Office

Google Drive

Job description

as The Quality Analyst You will be responsible for ensuring the high-quality execution of data policies, delivering targeted feedback to optimize team accuracy, and minimizing risks to help shape a positive and reliable digital environment.

Key skills and experience

• Good English skills in reading and gathering information from foreign customers' requirements;
• B2 English level required (Able to understand/read documents).
• Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
• Have at least 1-year experience in customer support and service analysis;
• Having content-moderation-related skills is preferable;
• Be detail-oriented with strong analytical skills;
• Proficient skills with MS Office and Google Drive;
• Willingness to handle multi-projects;
• Having good communication skills is an advantage;
• Able to work on Holidays is preferable.

Responsibility

• Review the implementation & efficiency of quality and inspection systems;
• Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products;
• Investigate customer's claims and non-conformance issues;
• Analyze data to identify areas for improvement in the quality systems;
• Develop, recommend, and monitor corrective and preventative actions;
• Evaluate audit findings and implement appropriate corrective action.