Quality Assurance Ops Lead

Fit Hub; Indonesia; On-site; IDR 279,000,000 - 502,200,000; Full time

Job summary

FIT HUB in Jakarta, Indonesia, is seeking a Cleanliness QA Lead to uphold the highest cleanliness and hygiene standards across our gym facilities. You will collaborate with Operations, L&D, and Maintenance to implement protocols, conduct audits, capture member feedback, and drive continuous improvement for a safe, welcoming environment.

The role emphasizes regulatory compliance, staff training, and culture change to ensure top-notch member satisfaction.

Qualifications

• Minimum 5 years in cleanliness management in gym, fitness, or hospitality.
• Certifications or training in cleanliness, hygiene, QA, or facility management.
• Familiarity with applicable regulations and guidelines for gym cleanliness.
• Strong attention to detail and commitment to high cleanliness standards.
• Excellent communication and interpersonal skills to collaborate with staff and stakeholders.

Responsibilities

• Establish comprehensive cleanliness standards, protocols and procedures for gym facilities.
• Conduct regular inspections and audits; address deficiencies and non-compliance.
• Collaborate with L&D on Training Need Analysis and IDP.
• Capture member feedback on cleanliness and drive improvements.
• Coordinate with Maintenance to ensure prompt repairs affecting cleanliness.
• Update protocols based on industry best practices and regulations.

Skills

Cleanliness management

Attention to detail

Communication skills

Analytical skills

Project management

Job description

About us:

FIT HUB is a venture-backed technology driven health and wellness startup based in Jakarta, Indonesia. Founded in 2020, FIT HUB’s mission is to democratize access to Health and Wellness for all Indonesians. We believe that everyone should have access to improving their health and wellness, so we’ve built FIT HUB from the ground up to make exercising friendly, affordable, and fun for new gym-goers and fitness-enthusiasts alike.

The Opportunity:

The Cleanliness Quality Assurance (QA) Lead position is a crucial role in our company, responsible for maintaining the highest standards of cleanliness and hygiene throughout our facilities. As the QA Lead, you will play a pivotal role in ensuring a clean and safe environment for our members, promoting their well-being and satisfaction.

You will collaborate closely with the Operations team and other stakeholders to establish and enforce cleanliness protocols that align with industry standards and regulatory requirements. The Cleanliness QA Lead also acts as the driver of performance improvement and supports the leadership team to influence positive change in the working environment and culture.

What You Will Do:

• Collaborate with relevant stakeholders to establish comprehensive cleanliness standards, protocols, and procedures specific to gym facilities. This includes areas such as workout areas, locker rooms, showers, equipment, and common spaces. Ensure these standards are effectively communicated and consistently followed by staff.
• Conduct regular inspections and audits to assess the cleanliness of all gym areas. Utilize checklists, visual inspections, and other assessment methods to identify any deficiencies or areas for improvement. Implement quality assurance processes to monitor compliance with cleanliness standards and promptly address any issues or non-compliance.
• Work closely with the L & D department for people development program and implementation, identify the Training Need Analysis (TNA) and Individual Development Plan (IDP) analysis.
• Establish a system for capturing member feedback and complaints related to cleanliness. Implement processes to address and resolve these concerns in a timely and effective manner. Use member feedback to identify trends, areas for improvement, and opportunities to enhance the cleanliness experience.
• Collaborate with the Maintenance team to ensure prompt repairs or replacements of any equipment or facilities that may impact cleanliness. Work closely with the Operations team to align cleanliness initiatives with operational processes and schedules, ensuring minimal disruption to members.
• Foster a culture of continuous improvement by regularly reviewing and updating cleanliness protocols based on industry best practices, emerging trends, and member feedback. Stay updated on relevant regulations and guidelines related to cleanliness in gyms and implement necessary changes to maintain compliance.

What We Need:

• Experience in Cleanliness Management: Minimum 5 years of experience in cleanliness management or a related field within the gym, fitness, or hospitality industry. Practical experience in maintaining cleanliness standards and implementing quality assurance processes is highly valued.
• Certifications or Training: Any relevant certifications or training programs related to cleanliness, hygiene, quality assurance, or facility management in the related industry.
• Knowledge of Regulations and Guidelines: Familiarity with applicable regulations, guidelines, and industry standards specific to cleanliness and hygiene in gym facilities.
• Attention to Detail: Strong attention to detail and a commitment to upholding high cleanliness standards throughout the gym.
• Communication and Interpersonal Skills: Excellent communication and interpersonal skills to collaborate effectively with staff, members, and external stakeholders. Ability to address cleanliness concerns and promote cleanliness practices.
• Analytical and Problem-Solving Abilities: Strong analytical skills to assess cleanliness data, identify trends, and implement solutions for continuous improvement. Proactive problem-solving abilities to address cleanliness challenges effectively.
• Organizational and Project Management Skills: Strong organizational skills to oversee cleanliness initiatives, manage projects, and ensure timely execution of cleanliness-related tasks.