Quality Assurance Operation

Indodana; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Part time

Job summary

Indodana in Jakarta, Indonesia seeks an Associate Quality Assurance for a contract role to oversee call center operations and QA processes. This position is ideal for someone with prior QA exposure and strong attention to detail.

You will evaluate team operations, provide feedback, participate in calibration meetings, and prepare evaluation reports; requirements include 1 year of call center/QA experience, Diploma 3, strong Excel skills, and excellent communication.

Qualifications

• 1 year experience in Call Center/ QA
• Proficient in Microsoft Excel and Microsoft Office
• Excellent communication skills
• Diploma 3 minimum
• Maximum 35 years old
• Detail oriented

Responsibilities

• Evaluate Team Operation as quality assurance
• Giving Feedback
• Doing calibration meeting
• Create report result evaluation

Skills

Call Center Experience

Excellent Communication

Detail Oriented

Education

Diploma 3

Tools

Microsoft Excel

Microsoft Office

Job description

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Job Description

• Evaluate Team Operation as quality assurance
• Giving Feedback
• Doing calibration meeting
• Create report result evaluation

Qualifications

• Experienced in Call Center (Call Center/ Collection/ QA) for 1 year
• Understand Microsoft Excel / Microsoft Office
• Excellent Communication Skill
• Minimum Diploma 3
• Max 35 years old
• Detail oriented

Seniority level

Associate

Employment type

Contract

Job function

Quality Assurance

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