Quality and Risk Staff

Siloam Hospitals Group; Jambi; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Siloam Hospitals Group in Indonesia seeks a qualified Hospital Quality Improvement and Patient Safety (PMKP) supervisor to oversee the PMKP program across divisions, ensuring policy compliance and effective risk management. You will lead QA/QI activities and training for staff, driving continuous improvement in patient safety and service quality.

The role requires a Diploma (D3) in Health Professions with at least 3 years of supervisory clinical experience, preferably within a hospital setting.

Qualifications

• Diploma (D3) in Health Professions.
• Minimum 3 years of clinical work experience at shift supervisor level or head nurse.
• Experience in hospitals with multiple departments and policies.
• Experience supervising clinical service delivery in nursing/medical support.
• Familiarity with risk management and incident reporting processes.

Responsibilities

• Oversee the PMKP program (quality improvement, patient safety, risk management) across all hospital divisions.
• Conduct audits of clinical and non-clinical services per accreditation standards and hospital policies.
• Collect, validate, and analyze quality indicators hospital-wide.
• Manage hospital documents from creation to distribution and update.
• Grade incident reports, assign owners, and follow escalation in line with risk levels.
• Perform Failure Mode & Effects Analysis (FMEA) in at least one clinical process per year.
• Administer the Hospital Quality Management System (Medblaze) including modules and user access.
• Act as SME and train staff on quality improvement, patient safety, and risk management.
• Assist QR head in preparing reports for directors, QR committee, and accreditation bodies.
• Prepare for internal accreditation self-assessments and report outcomes.

Skills

Quality Improvement

Patient Safety

Risk Management

Education

Diploma (D3) Degree from Health Professional

3+ years clinical work experience at shift supervisor level

Hospital experience and understanding of multiple departments

Experience supervising clinical service delivery

Familiarity with risk management and incident reporting

Job description

• Responsible for supervising the entire Hospital Quality Improvement and Patient Safety (PMKP) program which includes quality improvement, patient safety and risk management, through various clinical service audit processes, auditing compliance with policies and procedures in all divisions and departments in the hospital, carrying out process improvement based on incidents and risks, as well as ensuring the proper functioning of the Quality Management System (Medblaze) as a means of supporting quality improvement efforts.
• Conduct audits of clinical and non-clinical services in accordance with hospital accreditation standards and various hospital policies & procedures, together with Patient Safety Officers in each department / service unit.
• Carrying out quality data collection (various quality indicators) from all departments, validating data according to data validation policy, aggregating and analyzing data at the hospital level.
• Manage hospital documents, starting from developing new documents, reviewing and revising old documents, ratifying, to distributing and communicating documents throughout the hospital.
• Receive and carry out grading of incident reports, appoint incident owners, investigation owners, and action owners in accordance with the escalation grading matrix to superiors based on incident levels.
• Carry out pro-active risk reduction strategies in the form of Failure Mode & Effect Analysis (FMEA) in at least 1 clinical process every year.
• Responsible for managing the hospital level Quality Management System (Medblaze), including the document module, incident & risk, audit module, including managing users and access for all staff in the hospital.
• Acting as a Subject Matter Expert in the fields of Quality Improvement, Patient Safety and Risk Management in the Hospital, and conducting teaching (as a trainer / resource person) on the above topics to all employees in various training programs organized both by Human Capital and by Quality & Risk dept.
• Assist the Quality & Risk department head in preparing reports to the director, chairman of the hospital quality committee, and external parties (accreditation agencies, health services, ministry of health).
• Assist the Quality & Risk department head in preparing for accreditation, especially internally by carrying out self-assessments with the accreditation Working Group, Working Group and reporting the results of the self-assessment to the QR Dept Head, Chair of the Quality Committee and Director.
• Diploma (D3) Degree from Health Professional
• Have minimum of 3 years of clinical work experience at shift responsibility/supervisor level or preferably head nurse.
• Preferably those who have worked in a hospital and understand business processes in several departments/service units. Have an understanding of various hospital policies & procedures.
• Have experience in supervising the process of providing clinical services, for example serving as supervisor / coordinator / in charge in a clinical service unit, both in nursing and medical support.
• Familiarity with risk management practices and incident reporting processes.

Qualifications

• Diploma (D3) Degree from Health Professional
• Have minimum of 3 years of clinical work experience at shift responsibility/supervisor level or preferably head nurse.
• Preferably those who have worked in a hospital and understand business processes in several departments/service units. Have an understanding of various hospital policies & procedures.
• Have experience in supervising the process of providing clinical services, for example serving as supervisor / coordinator / in charge in a clinical service unit, both in nursing and medical support.
• Familiarity with risk management practices and incident reporting processes.