QA Officer (Surabaya)

PT SMART,Tbk; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT SMART Tbk in Surabaya is seeking a QA/QC professional to monitor and analyze operations, ensuring compliance with the quality management system and ISO 9001:2008 objectives. You will prepare monthly and annual reports, analyze departmental data, and advise on corrective actions to improve efficiency.

The role requires a Bachelor’s degree in Chemistry and 1–3 years of QA/QC experience in manufacturing, research, or services.

Qualifications

• Bachelor’s degree in Chemistry required.
• 1–3 years in QA/QC or quality management in manufacturing, research, or service sectors.
• Strong knowledge of ISO 9001 standards.
• Familiar with calibration, verification processes, and QC tools.
• Experience in data analysis, reporting, and monitoring operations.
• Excellent communication and cross-functional coordination skills.
• Proficient in Microsoft Excel for data analysis.

Responsibilities

• Monitor, analyze, and ensure compliance with the QMS and ISO 9001:2008 objectives.
• Analyze monthly and annual reports for research, production, and services.
• Report data related to departmental operations regularly.
• Advise Department Head on corrective action, prevention, or development.
• Coordinate calibration and verification of tools and ensure minimum stock of research materials.

Skills

Data analysis

Analytical thinking

Communication

Cross-functional collaboration

Education

Bachelor’s degree in Chemistry

Tools

Excel

Job description

Responsible for monitoring, analyzing, and ensuring that operational, research, production, and service activities comply with the quality management system and organizational objectives, while supporting continuous improvement and operational efficiency.

Job Description

Analyze and review research, production, services and services, against the quality objectives of ISO 9001: 2008 in monthly reports and annual reports.

Analyze and report data related to departmental operations on a regular basis.

Observe the operational management system on a regular basis and advise the Department Head on corrective action, prevention or development for the activities for which it is responsible.

Coordination of conformity (calibration and verification) tools and minimum stock of research materials in accordance with the planned budget.

Job Requirements

Minimum Bachelor’s degree in Chemistry.

Minimum 1–3 years of experience in Quality Assurance (QA), Quality Control (QC), or quality management systems, preferably in manufacturing, research, or service environments.

Strong understanding of quality management systems, particularly ISO 9001 standards.

Familiar with calibration, verification processes, and quality control tools.

Experience in data analysis, reporting, and monitoring operational performance.

Good analytical thinking and problem-solving skills.

Strong communication and coordination skills with the ability to work cross-functionally.

Proficient in Microsoft Office (especially Excel) for data analysis and reporting.

Detail-oriented, organized, and able to work independently.

PT SMART Tbk (SMART) is one of the largest, publicly-listed, integrated palm-based consumer companies in Indonesia committed to sustainable palm oil production.

SMART’s palm oil plantations cover more than 138,000 hectares (including smallholder farmers). Our primary activities are cultivating and harvesting oil palms, processing fresh fruit bunches (FFBs) into crude palm oil (CPO) and palm kernel, and refining CPO into value-added products such as cooking oil, margarine, and shortening. We operate 16 mills, four kernel crushing plants and four refineries across Indonesia.

Besides bulk and industrial oil, SMART’s refined products are also marketed under several brands such as Filma and Kunci Mas. Today, these brands have been recognised for their high quality and command significant market share in their respective segment in Indonesia.

Founded in 1962, SMART was listed on the Indonesia Stock Exchange in 1992 and is based in Jakarta. A subsidiary of Golden Agri-Resources (GAR), SMART has the oleochemical business, Sinarmas Oleochemical (PT SOCI MAS) and the SMART Research Institute (SMARTRI) within its operations.

PT SMART Tbk (SMART) is one of the largest, publicly-listed, integrated palm-based consumer companies in Indonesia committed to sustainable palm oil production.

SMART’s palm oil plantations cover more than 138,000 hectares (including smallholder farmers). Our primary activities are cultivating and harvesting oil palms, processing fresh fruit bunches (FFBs) into crude palm oil (CPO) and palm kernel, and refining CPO into value-added products such as cooking oil, margarine, and shortening. We operate 16 mills, four kernel crushing plants and four refineries across Indonesia.

Besides bulk and industrial oil, SMART’s refined products are also marketed under several brands such as Filma and Kunci Mas. Today, these brands have been recognised for their high quality and command significant market share in their respective segment in Indonesia.

Founded in 1962, SMART was listed on the Indonesia Stock Exchange in 1992 and is based in Jakarta. A subsidiary of Golden Agri-Resources (GAR), SMART has the oleochemical business, Sinarmas Oleochemical (PT SOCI MAS) and the SMART Research Institute (SMARTRI) within its operations.