Promo Claim Admin

PepsiCo Inc.; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

PepsiCo Inc. is seeking a Promo Claim Admin to ensure timely, accurate, and compliant processing of customer promotion claims.

The role supports end-to-end claim management, including claim verification, payment processing, deduction settlement, and proper documentation to maintain strong financial control. Responsibilities include processing claims, settling deductions, verifying submissions, and maintaining filing and audit-ready documentation.

Qualifications

• Diploma or Bachelor's degree in Accounting, Finance, Business Administration, or related disciplines.
• Fresh graduates are welcome to apply; prior experience in Accounts Receivable, Claims Administration, Finance Operations, or Trade Promotion Management is a plus.
• Basic understanding of accounting, customer deductions, and claim settlement processes.
• Proficiency in Microsoft Excel and ERP systems (SAP preferred).
• Strong attention to detail and accuracy; ability to manage multiple tasks and meet deadlines.

Responsibilities

• Process customer promotion claims accurately and timely in accordance with company policies and approved promotional agreements.
• Coordinate with relevant stakeholders to resolve claim-related issues or discrepancies.
• Review and reconcile customer deductions against supporting claim documents and perform settlement in the system.
• Verify the validity, accuracy, and completeness of customer claim submissions and ensure compliance with policies.
• Maintain organized and complete filing of all claim-related documents and support audit requests.

Skills

Attention to detail

Multitasking

Deadline-driven

Numerical accuracy

Education

Diploma or Bachelor's Degree in Accounting, Finance, Business Administration, or related disciplines

Tools

Excel

SAP

Job description

Overview

The Promo Claim Admin is responsible for ensuring timely, accurate, and compliant processing of customer promotion claims. This role supports the end-to-end claim management process, including claim verification, payment processing, customer deduction settlement, and proper documentation management to maintain strong financial control

Responsibilities

1. Promotion Claim Processing

• Process customer promotion claims accurately and timely in accordance with company policies and approved promotional agreements.
• Ensure claims are recorded and processed within agreed service level timelines.
• Coordinate with relevant stakeholders to resolve claim-related issues or discrepancies.

1. Customer Deduction Settlement & Clearing

• Review and reconcile customer deductions against supporting claim documents.
• Perform settlement and clearing activities for customer deductions in the system.
• Follow up on outstanding deductions and coordinate with Sales, Finance, and customers to resolve open items.
• Maintain accurate records of cleared and pending deductions.

1. Claim Verification & Validation

• Verify the validity, accuracy, and completeness of customer claim submissions.
• Ensure supporting documents comply with approved promotion agreements, trade terms, and company policies.
• Identify duplicate, invalid, or unsupported claims and escalation exceptions when necessary.
• Perform detailed checks on claim calculations and supporting evidence before processing payment.

1. Documentation & Filing Management

• Maintain organized and complete filing of all claim-related documents, both physical and electronic.
• Ensure supporting documents are properly archived for audit and compliance purposes.
• Support internal and external audit requests by providing required documentation.
• Maintain document retention in accordance with company policies.

1. Reporting & Control

• Prepare periodic reports on claim processing status, outstanding deductions, and claim aging.
• Ensure compliance with internal control requirements and audit standards.
• Identify opportunities to improve claim processing efficiency and accuracy.

Qualifications

• Diploma or Bachelor's Degree in Accounting, Finance, Business Administration, or related disciplines.
• Fresh graduates are welcome to apply. Prior experience in Accounts Receivable, Claims Administration, Finance Operations, or Trade Promotion Management is an advantage.
• Basic understanding of accounting, customer deductions, and claim settlement processes.
• Proficiency in Microsoft Excel and ERP systems (SAP preferred).
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and meet deadlines