Project Management, Senior Executive

NielsenIQ; Jakarta Pusat; On-site; IDR 167,400,000 - 301,320,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ seeks a Field Operations Senior Executive to organize and coordinate offline fieldwork across Indonesia, ensuring quality and on-time delivery. You will manage vendor relations and support both APAC and non-APAC studies within the BASES portfolio.

The role requires strong coordination skills, market research experience, and working-level English. Primary focus is fieldwork operations and vendor management in a fast-paced environment.

Qualifications

• 2–5 years of experience in market research operations or fieldwork management.
• Experience coordinating offline data collection and third-party vendors is preferred.
• Exposure to regional or multi-country projects is advantageous.

Responsibilities

• Coordinate offline fieldwork execution based on project specs, questionnaires, and study materials.
• Monitor vendor performance, maintain records, and ensure timely completion.
• Support quality investigations and escalate issues to ensure compliance with NIQ standards.

Education

Bachelor’s degree in marketing, Statistics, Business Administration, Management, Social Sciences, or a related field

Tools

Microsoft Excel

PowerPoint

Reporting tools

Job description

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the‑art platforms—NIQ delivers the Full View™. NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

Job Description

We are seeking a highly organized and proactive Field Operations Senior Executive to support the execution and coordination of offline fieldwork activities across Indonesia. This role is responsible for managing vendor coordination, monitoring fieldwork execution, ensuring quality and timeline adherence, and supporting both APAC-commissioned and non-APAC commissioned studies within the BASES portfolio.

The position serves as the key liaison between internal project teams and fieldwork vendors, ensuring smooth operational delivery while maintaining compliance with NIQ quality standards and operational requirements. The role requires strong coordination skills, market research fieldwork experience, and working-level English proficiency. The scope is primarily focused on offline fieldwork operations and vendor management.

Key Responsibilities

Offline Fieldwork Coordination

• Coordinate and monitor offline fieldwork execution based on approved project specifications, questionnaires, survey links, and study materials provided by project teams.
• Support fieldwork execution for both APAC-commissioned and non-APAC commissioned studies in Indonesia.
• Track project progress and ensure field activities are completed according to agreed timelines and operational requirements.
• Maintain project documentation, fieldwork records, and operational reports.

Vendor Management

• Act as the primary operational contact for fieldwork vendors and external field partners.
• Build and maintain strong relationships with vendors to ensure effective project execution.
• Monitor vendor performance, delivery quality, productivity, and compliance with NIQ standards.
• Support vendor sourcing, feasibility assessment, and costing discussions when required.

Quality & Compliance

• Monitor fieldwork quality and adherence to project requirements.
• Support investigations related to fieldwork quality concerns and collaborated with internal quality teams to identify root causes and corrective actions.
• Document field incidents, project delays, and operational challenges for continuous operational review.
• Ensure field activities comply with NIQ SOPs, quality guidelines, client requirements, and local regulations.

Stakeholder Coordination

• Provide regular operational updates to project teams and relevant stakeholders.
• Escalate timeline risks, vendor issues, or operational concerns in a timely manner.
• Collaborate with local and regional teams to support successful project delivery.
• Support knowledge sharing and operational improvements related to offline fieldwork management.

Qualifications

Education

• Bachelor’s degree in marketing, Statistics, Business Administration, Management, Social Sciences, or a related field.

Experience

• 2–5 years of experience in market research operations, fieldwork management, vendor coordination, or related operational roles.
• Experience managing offline data collection projects and third-party vendors is preferred.
• Experience in consumer insights, market research, or field operations is highly desirable.
• Exposure to regional or multi-country projects is an advantage.

Skills & Competencies

• Strong coordination and execution capabilities.
• Good understanding of offline fieldwork processes and vendor management.
• Strong problem-solving and issue-resolution skills.
• Excellent communication and stakeholder management abilities.
• Working-level English proficiency, both written and verbal.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Excel, PowerPoint, and reporting tools.
• Ability to work effectively in a fast-paced and deadline-driven environment.

Key Success Measures

• On-time completion of assigned fieldwork activities.
• Vendor performance and compliance with agreed service levels.
• Fieldwork quality and adherence to NIQ standards.
• Timely identification and escalation of operational risks.
• Accurate project documentation and reporting.
• Positive collaboration with project teams, vendors, and stakeholders.
• Contribution to operational efficiency and continuous service improvement.

Additional Information

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion