Product Specialist

PT Transmedic Indonesia; Kota Medan ᯔᯩᯑᯉ᯲; Hybrid; IDR 78,120,000 - 111,600,000; Full time

Job summary

PT Transmedic Indonesia is seeking a Product Specialist for a hybrid role based in Greater Medan. You will support the sales team with in-depth product knowledge, demonstrations, and solution design for customers.

Day-to-day tasks include responding to inquiries, preparing presentations, and training customers and internal teams on product features. You will monitor market feedback and collaborate to resolve issues, contributing to product improvements.

Qualifications

• Strong product specialist competencies with ability to translate features into customer benefits.
• Analytical skills to interpret data and provide actionable insights for sales and product improvement.
• Clear and professional communication, both verbal and written.
• Customer service orientation to build long-term relationships based on trust.
• Sales-related skills including opportunity identification and negotiations support.
• Bachelor's degree in a relevant field or equivalent practical experience.
• Comfort working in a hybrid environment in Greater Medan and manage time independently.
• Proficiency in basic office software and CRM tools.
• Experience in medical devices or healthcare is advantageous but not mandatory.

Responsibilities

• Respond to customer inquiries and provide timely resolutions.
• Prepare product presentations and documentation for customers.
• Train customers and internal teams on product features and usage.
• Collaborate with sales to identify opportunities and address customer needs.
• Monitor product performance in the market and collect feedback.
• Coordinate with internal departments to resolve product-related issues.
• Contribute to product improvement initiatives.

Skills

Product knowledge

Analytical skills

Communication skills

Customer service

Sales support

Hybrid work

CRM tools

Education

Bachelor's degree in Business/Engineering/Life Sciences

Job description

Role Description

This full-time Product Specialist role at PT Transmedic Indonesia is a hybrid position based in Greater Medan, with a mix of on-site work and some work-from-home flexibility. The Product Specialist will support the sales team by providing in-depth product knowledge, conducting product demonstrations, and assisting in solution design for customers. Day-to-day tasks include responding to customer inquiries, preparing product presentations and documentation, training customers and internal teams on product features, and collaborating with sales to identify opportunities and address customer needs. The role also involves monitoring product performance in the market, collecting and analyzing feedback, coordinating with internal departments to resolve product-related issues, and contributing to product improvement initiatives.

Qualifications

• Strong product specialist competencies, including understanding technical and clinical aspects of products and the ability to translate features into benefits for customers.
• Analytical skills to interpret data, evaluate product performance, and provide actionable insights for sales and product improvement.
• Clear and professional communication skills, both verbal and written, to present products, explain solutions, and collaborate with internal and external stakeholders.
• Customer service orientation, with the ability to handle inquiries, manage expectations, and build long-term relationships based on trust and reliability.
• Sales-related skills, including opportunity identification, support for negotiations, and contribution to achieving sales targets.
• Bachelor's degree in a relevant field (e.g., Business, Engineering, Life Sciences, or related discipline) or equivalent practical experience.
• Comfort working in a hybrid environment in Greater Medan, with the ability to manage time and priorities independently.
• Proficiency in basic office software (e.g., spreadsheets, presentations, CRM tools) and willingness to learn company-specific systems.
• Prior experience in medical devices, healthcare, or a related industry is advantageous but not mandatory.