Product Owner - POS Systems | Agile & User-Centric

PT Esensi Solusi Buana (ESB)

Tangerang

On-site

IDR 200,880,000 - 357,120,000

Full time

30 hours ago

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Job summary

ESB, Indonesia's leading restaurant technology company, seeks a Product Owner to bridge business needs with cross-functional teams and deliver valuable product enhancements. You will own backlog prioritization, align requirements, and drive product progress with honesty and empathy.

With 1+ year in POS product development, you will translate user stories into actionable tasks, coordinate with vendors, and support UAT. Join a fast-paced team shaping Indonesia’s F&B tech landscape.

Qualifications

Minimum 1 year of experience as a Product Owner in software/product development, preferably in POS systems.
Bachelor’s Degree in Computer Science, Information Technology, Business, or a related field.
Proven experience in POS system development or enhancement, including knowledge of POS calculation logic and API integration.
Proficient in creating PRDs and supporting documents such as BRDs/proposals to clearly align business and technical needs.
Familiar with go-to-market processes, user testing, and adoption tracking, with an empathy-driven approach to understanding user behavior and needs.
Proficient in Jira for backlog, epics, stories, and sprint tracking, and Google Analytics for analyzing user behavior and product adoption.
Strong analytical and logical thinking, with the agility to solve problems, adapt to changing priorities, and make effective decisions.
Clear and effective communicator who approaches stakeholder management with empathy, transparency, and professionalism.
Demonstrates honesty and ownership, with the ability to communicate risks, challenges, and limitations openly and take responsibility from requirement gathering through delivery.
Added value: Experience in POS go-live cycles, UI/UX revamp projects, or Agile/Scrum environments, with the ability to adapt quickly to changing product and business needs.

Responsibilities

Support the creation and maintenance of the product backlog, practicing agility to adjust priorities as business needs and product requirements evolve.
Track and communicate daily product development progress with honesty, proactively raising issues, risks, and blockers to ensure realistic expectations across stakeholders.
Translate user stories and business requirements into clear, actionable tasks for developers, working closely with Product Design and Engineering to ensure alignment and understanding.
Coordinate with third parties, including vendors and clients, with empathy and clear communication to understand their needs and facilitate effective system integration and enhancement.
Participate in User Acceptance Testing (UAT) to validate that deliverables meet business requirements and address genuine user needs before release.
Join internal and client meetings to capture issues, document discussions, and follow up on agreed actions, demonstrating ownership and accountability.
Conduct requirement gathering, product research, and basic evaluations with an empathy-driven approach to understand user needs, while applying agility to respond to opportunities for product improvement.