Product Implementation Manager

Manulife and John Hancock; Jakarta Pusat; Hybrid; IDR 350,000,000 - 700,000,000; Full time

Job summary

Manulife and John Hancock is seeking a Product Implementation Manager to lead end-to-end life insurance product implementation from concept to launch. You will work across Product, IT, Operations, and Actuarial teams to analyze requirements, document specifications, support UAT, and ensure successful post-launch operations.

Ideal candidates have 7+ years in life insurance product development/implementation, strong analytical and stakeholder-management skills, and a proactive, collaborative

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Insurance, Actuarial Science, Finance, Business Administration, or a related discipline.
• Minimum 7 years of experience in life insurance product development/management/implementation or related functions.
• Good understanding of life insurance products, operational processes, and system implementation lifecycle.
• Experience working with cross-functional teams across business and technology functions.
• Strong communication, stakeholder management, and coordination skills.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage multiple priorities in a dynamic environment.
• Self-motivated, collaborative, and proactive in driving outcomes.

Responsibilities

• Support end-to-end product implementation activities for new products, product enhancements, and strategic initiatives to ensure timely and quality delivery.
• Review and coordinate product specifications, business requirements, and implementation documentation to ensure requirements are clearly defined and understood by stakeholders.
• Facilitate stakeholder discussions, requirement clarifications, and implementation planning activities.
• Coordinate UAT activities with business users and technology teams, ensuring participation, issue resolution, and business readiness prior to implementation.
• Support preparation and implementation of customer-facing documentation and operational requirements related to product launches.
• Monitor implementation progress, identify risks and dependencies, and coordinate with stakeholders to support timely resolution.
• Support product launch readiness activities to ensure operational, system, training, and communication requirements are completed before launch.
• Assist in managing post-launch activities, production issue resolutions, and enhancement initiatives.

Skills

Product Management

Cross-functional teams

Stakeholder management

Communication

Analytical thinking

Prioritization

Proactive

Education

Bachelor's degree in IT/IS/Insurance

Job description

We are looking for a Product Implementation Manager to join our team and play a key role in bringing life insurance products from concept to successful implementation. This role will be responsible for requirement analysis, product documentation, system implementation, User Acceptance Testing (UAT), launch readiness, and post-implementation support, working closely with Product, IT, Operations, Actuarial, and other key stakeholders.

This is a great opportunity for someone who enjoys working across both business and technology. The role offers broad exposure to the end-to-end product development and delivery process, with the opportunity to build strong expertise in life insurance products, business processes, and technology-enabled solutions while ensuring smooth and successful product launches.

Position Responsibilities

• Support end-to-end product implementation activities for new products, product enhancements, and strategic business initiatives to ensure timely and quality delivery.
• Review and coordinate product specifications, business requirements, and implementation documentation to ensure requirements are clearly defined and understood by relevant stakeholders.
• Facilitate stakeholder discussions, requirement clarifications, and implementation planning activities to support successful project delivery.
• Coordinate User Acceptance Testing (UAT) activities with business users and technology teams, ensuring appropriate participation, issue resolution, and business readiness prior to implementation.
• Support the preparation and implementation of customer-facing documentation, communication materials, and operational requirements related to product launches.
• Monitor implementation progress, identify risks and dependencies, and coordinate with relevant stakeholders to support timely resolution.
• Support product launch readiness activities to ensure operational, system, training, and communication requirements are completed before launch.
• Assist in managing post-launch activities, production issue resolutions, and enhancement initiatives to support business and customer needs.

Required Qualifications

• Bachelor's Degree in Information Technology, Information Systems, Insurance, Actuarial Science, Finance, Business Administration, or a related discipline.
• Minimum 7 years of experience in the life insurance industry, preferably in Product Development, Product Management, Product Implementation, Business Analysis, Project Management, or related functions.
• Good understanding of life insurance products, operational processes, and system implementation lifecycle.
• Experience working with cross-functional teams across business and technology functions.
• Strong communication, stakeholder management, and coordination skills.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage multiple priorities and work effectively in a dynamic environment.
• Self-motivated, collaborative, and proactive in driving outcomes.

Preferred Qualifications

• Experience in life insurance product implementation, policy administration systems, or digital transformation initiatives.
• Experience working with multiple stakeholders across Product, Technology, Operations functions.
• Experience working with Agile, SDLC, Business Analysis, or Project Management methodologies.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid