Private Residence Manager

PT KeenConnect Konsultama Indonesia; Jakarta Utara; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT KeenConnect Konsultama Indonesia seeks a Private Residence Manager to oversee a high-profile Indonesian family’s private residence in Jakarta. You will act as the main point of contact for the residence, ensuring seamless operation, discretion, and exceptional hospitality.

Responsibilities include managing household staff, coordinating vendors and services, and maintaining property assets while upholding confidentiality and professional standards.

Qualifications

• Minimum 10 years of experience in house management, butler, residence manager, or similar roles.
• Experience working for high-net-worth individuals or luxury residences is highly preferred.
• Strong understanding of household operations and hospitality standards.
• Proven ability to supervise multiple staff and coordinate service providers.
• Excellent communication and interpersonal skills; highly organized and discreet.

Responsibilities

• Oversee daily operation of the private residence, ensuring cleanliness, organization and readiness for the principal.
• Coordinate household activities and services according to the family's schedule and preferences.
• Supervise and coordinate household staff and recruits as needed.
• Serve as primary liaison between the principal/family and staff; manage appointments, deliveries and guest arrangements.
• Oversee property assets, maintenance, repairs, and inventory management.
• Coordinate with contractors and vendors; ensure service quality and appropriate supervision.
• Maintain strict confidentiality and professional boundaries with the principal, family and guests.

Skills

Staff supervision

Household operations

Vendor coordination

Discretion & confidentiality

English communication

Job description

Location: Jakarta
Employment Type: Full-time

About the Role

We are seeking a highly professional, discreet, and service-oriented Private Residence Manager to oversee the day-to-day operation of a private residence belonging to a prominent Indonesian family.

The House Manager will act as the main point of contact for the residence, ensuring that the household is well-organized, properly maintained, and ready to meet the needs and expectations of the principal members. This role is combining high-level personal service, household management, staff coordination, property oversight, and vendor management.

Key Responsibilities

Residence & Household Management

• Oversee the daily operation of the private residence and ensure everything is properly arranged and maintained.
• Ensure the residence is always clean, organized, comfortable, and prepared for the principal and family members.
• Coordinate daily household activities and services according to the family's schedule and preferences.
• Anticipate the needs of the principal and family and ensure requests are handled promptly and discreetly.
• Coordinate arrangements for guests, private events, dinners, meetings, and other activities held at the residence.
• Maintain high standards of hospitality and service throughout the residence.

Household Staff Management

• Supervise and coordinate household staff, including butlers, housekeepers, gardeners, drivers, cooks, security personnel, and other supporting staff.
• Prepare staff schedules and ensure adequate coverage based on the family's activities and requirements.
• Monitor staff performance, discipline, appearance, and service standards.
• Train and guide household staff to maintain consistent service quality.
• Coordinate recruitment or replacement of household staff when required.

Principal & Family Support

• Serve as the primary liaison between the principal/family and household staff.
• Assist with daily arrangements, appointments, deliveries, visitors, and other household-related requests.
• Coordinate transportation, meals, guest arrangements, and other services when required.
• Maintain a high level of professionalism and discretion when interacting with the principal, family members, and guests.

Property & Asset Oversight

• Ensure furniture, household equipment, vehicles, appliances, and other residence assets are properly maintained.
• Coordinate repairs, maintenance, cleaning, landscaping, pest control, and other property services.
• Conduct regular checks of the residence and report any issues requiring attention.
• Maintain an inventory of household assets, supplies, and consumables.
• Ensure essential household supplies are available and properly managed.

Vendor & Service Provider Management

• Coordinate with contractors, suppliers, maintenance providers, cleaning services, catering, florists, laundry services, and other vendors.
• Monitor service quality and ensure vendors meet the family's expectations.
• Review quotations and coordinate purchases and services as required.
• Ensure all external personnel working at the residence are properly coordinated and supervised.

Confidentiality & Discretion

• Maintain strict confidentiality regarding the principal, family members, residence, schedules, visitors, activities, and personal information.
• Handle sensitive matters with maturity, discretion, and professionalism.
• Maintain appropriate boundaries while developing a trusted and professional relationship with the principal and family.

Requirements

• Minimum 10 years of experience as a House Manager, Butler, Residence Manager, Personal Assistant, Hotel Butler, Executive Butler, or similar position.
• Experience working for high-net-worth individuals, VIP families, private residences, luxury hotels (minimum 5 stars hotel), or executive households is highly preferred.
• Strong understanding of household operations and high-level hospitality standards.
• Proven ability to supervise household staff and coordinate multiple service providers.
• Excellent communication and interpersonal skills.
• Highly organized, detail-oriented, proactive, and service-minded.
• Mature personality with strong judgment and problem-solving abilities.
• High level of integrity, discretion, confidentiality, and trustworthiness.
• Professional appearance and excellent personal presentation.
• Flexible and willing to work according to the principal's schedule when required.
• Good English communication skills would be an advantage.