Pricing Activation Specialist

Stripe; Sea; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Stripe is seeking a Monetization Services Specialist - Pricing Activation to join our FinOps team. You will help improve user experience through accurate onboarding of contracts and pricing; work with internal partners and engineers to implement billing configurations.

The role emphasizes strong data analysis, contract handling, and cross-functional collaboration, with a preference for experience in payments/fintech.

Qualifications

• Excellent communication and organizational skills, both written and verbal.
• Excellent problem-solving skills and ability to work independently, analyze problems and data sets.

Responsibilities

• Own accurate and timely activation of sold custom pricing contracts.
• Translate pricing terms into billing configurations; identify ambiguous terms.
• Perform quality-control and reconciliation checks on configurations.
• Partner with deal desk, legal, sales ops, engineers, and account managers to improve processes.
• Investigate and resolve user inquiries related to onboarding and rate discrepancies.

Skills

Communication skills

Organizational skills

Problem solving

Data analysis

Independent work

Education

Business Administration

Finance

Tech

Tools

G Suite

Salesforce

MS Office

Job description

Who we are

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Finance Operations (FinOps) team is Stripe’s global backbone, dedicated to delivering and continuously improving essential business services - billing and collections, procurement, monetization, payroll, and travel and expenses. We drive company value through data-driven insights, operational rigor, and a relentless focus on excellence. As strategic partners, we shape business decisions, champion technology-enabled solutions, own operational strategy, and collaborate across global functions to enable Stripe’s growth.

What you’ll do

We're looking for a Monetization Services Specialist - Pricing Activation to join our growing team. This individual will help us improve user experience through accurate and timely onboarding of contracts, workflows and deliver improvements in our integrated financial systems with business partners, financial colleagues, and engineers.

Responsibilities

• Own accurate and timely activation of sold custom pricing contracts.
• Own the pricing activation of custom pricing contracts in Stripe’s billing systems, from intake and requirements validation through configuration and post-activation checks.
• Translate legal terms including approved pricing, product, invoicing, and effective-date terms into accurate billing configurations; identify and elevate ambiguous or conflicting terms.
• Perform quality-control and reconciliation checks to confirm that configurations produce the expected billing outcomes.
• Partner with internal systems, deal desk, legal, sales ops, internal audit, go-to-market, engineer and account managers to develop and improve operational processes and programs
• Partner with sales to investigate and resolve user inquiries related to onboarding and rate discrepancy issues
• Analyze our processes and instigate changes to help scale our operations and improve user experience
• Work closely with other Stripe teams to assist with system implementations for billings, collections, and assist with internal and external ad-hoc audit support
• Help scale and optimize our processes by assisting with the execution of key projects and programs.
• Gain unique insights into how businesses of varying sizes and industries operate and scale on Stripe
• Can quickly learn the Stripe ways of working and make a real impact through process enhancements.
• Be a part of building a brand-new team and operational culture for Stripe
• Contribute to or act as DRI for with monthly and quarterly flux analysis of key metrics
• Contribute to or act as DRI for ad hoc projects

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 4-5 years of relevant financial operations/pricing activation experience or 4+ years of strong customer service experience with a degree in Business Administration, Finance, Tech, or relevant field
• Excellent communication and organizational skills, both written and verbal
• Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets to make complex investigation decisions
• Strong knowledge of gSuite tools, Salesforce, and MS-Office products and experience working with/analyzing contracts and large data sets
• Independently analyze and evaluate information from various data sources to determine a course of action for a matched case
• Demonstrated experience partnering with cross-functional stakeholders
• Demonstrated history of taking on various types of challenging project and producing results
• Solution-oriented mindset with enthusiasm for establishing best practices
• Self-disciplined, diligent, proactive and detail oriented
• The ability to be flexible and adapt quickly with changing requirements

Preferred qualifications

• Familiarity with payments, fintech, SaaS, or other transaction-based business models
• A builder's mindset and a willingness to question assumptions and conventional wisdom
• Enthusiasm for building scalable systems and solving operational problems through process improvements and automation
• Experience with SQL/data-analysis