Platform Analyst

TOG Indonesia; Jakarta Pusat; On-site; IDR 90,000,000 - 140,000,000; Full time

Job summary

TOG Indonesia is seeking a hands-on IT Operations Associate to monitor incidents, coordinate escalations, and optimize monitoring tools in a central Jakarta hub. You will design dashboards, analyze issues, and maintain incident records to enhance operational visibility.

The role requires a Bachelor’s degree in CS/IT/IS and 1-2 years of IT experience, with familiarity in Grafana, SolarWinds Orion, and Datadog. This is an on-site position based in Jakarta Pusat.

Qualifications

• Bachelor’s degree in CS/IT/IS or related field.
• 1-2 years of professional IT experience.

Responsibilities

• Monitor IT operational incidents until resolution.
• Assist incident coordination and escalation throughout management process.
• Optimize monitoring and alerting tools for effective visibility.
• Develop dashboards and monitoring systems to be informative and actionable.
• Perform initial analysis of issues to identify causes.
• Maintain operational documentation and incident records.

Skills

IT monitoring

Incident management

Grafana

SolarWinds Orion

Datadog

Scripting/queries

Servers & networks basics

Education

Bachelor's Degree (S1) in CS/IT/IS

1-2 years IT experience

Tools

Grafana

SolarWinds Orion

Datadog

Job description

Responsibilities:

• Monitor and follow up on IT operational incidents until they are fully resolved.
• Assist with incident coordination and escalation throughout the incident management process.
• Monitor and optimize existing monitoring and alerting tools to ensure effective operational monitoring.
• Develop and improve dashboards, monitoring, and alerting systems to make them more effective, informative, and actionable.
• Perform initial analysis and assessment of issues and alerts to identify potential causes and impacts.
• Assist in identifying and implementing improvements related to monitoring capabilities and operational visibility.
• Coordinate cross-functional operational activities and tasks according to team requirements.
• Create, maintain, and update operational documentation and incident-related records.

Qualifications :

Education & Experience

• Minimum Bachelor’s Degree (S1) in Computer Science, Information Technology, Information Systems, or a related field.
• 1-2 year of professional experience in IT.

Technical Skills:

• Basic understanding of IT monitoring, incident management, and troubleshooting.
• Familiarity with monitoring and observability tools such as:
• Grafana
• SolarWinds Orion
• Datadog
• Or other similar monitoring tools.
• Basic analytical and problem-solving skills.
• Basic knowledge of scripting and/or query languages is a plus.
• Basic understanding of servers, networking, cloud environments, and/or databases is a plus.
• Basic understanding of IT Operations and incident management processes is preferred.