People & Culture Manager

Accor; Kuta; On-site; IDR 550,000,000 - 900,000,000; Full time

Benefits offered by this job

Complimentary upgrades

Extended stays

Discounted stays across Fairmont & R R

Dining and wellness discounts

Job summary

Raffles Bali is seeking a People & Culture Manager to support and manage HR functions across the hotel, aligned with Accor’s philosophy of recognizing talent and delivering exceptional guest service.

You will lead HR strategies, oversee recruitment, onboarding, performance management, and employee engagement while ensuring compliance with Indonesian labor laws and company policies. A strong leadership track record is essential.

Qualifications

• Bachelor’s degree in HR-related field (HRM, Business Admin, Hospitality Management).
• Minimum 5 years in HR, preferably luxury hospitality, with at least 2 years in a managerial role.
• Strong knowledge of Indonesian labor laws, employment regulations, industrial relations, and HR compliance.
• Experience developing and implementing HR strategies, workforce planning, talent management, and employee engagement.
• Strong leadership and people management capabilities with ability to coach and develop a team.
• Excellent analytical, problem-solving, negotiation and decision-making skills.
• Proficiency in HR systems, workforce analytics, and Microsoft Office applications.
• Excellent command of English, both written and spoken.

Responsibilities

• Lead and oversee all People & Culture functions, ensuring alignment with hotel objectives and values.
• Develop and implement HR strategies, policies, and initiatives for workforce planning, recruitment, and development.
• Ensure compliance with labor laws, regulations, and company policies while maintaining positive employee relations.
• Oversee compensation and benefits, performance management, succession planning, and employee welfare programs.
• Drive employee engagement, culture, diversity and inclusion, and overall employee experience.
• Provide strategic guidance to Hotel Management on HR matters and organizational development.
• Lead, coach, and develop the People & Culture team to deliver excellent service and continuous improvement.
• Monitor HR performance indicators, manpower costs, staffing levels and employee satisfaction.
• Build and maintain relationships with government authorities, educational institutions, industry partners, and other stakeholders.

Skills

Leadership

People management

Communication skills

English proficiency

Education

Bachelor’s Degree in Human Resources Management

Business Administration

Hospitality Management

Tools

HR systems

Microsoft Office

Workforce analytics

Job description

Set above the gentle curve of Jimbaran Bay, Raffles Bali is a realm of quiet grace where space, nature and service come together with effortless harmony. Spanning 23 hectares, the resort offers a rare sense of openness, with more than half of its grounds preserved as flourishing greenery. From its hilltops to its coastline, vistas shift between the calm of the ocean and the richness of the tropical landscape, creating a sanctuary of balance and beauty.

Recognised with many international awards, the resort continues to be celebrated for its design, wellbeing philosophy, culinary expression and the exceptional artistry of its service. It is close to the airport and with the added convenience of an onsite heliport, it offers ease of access while preserving a deep sense of seclusion.

Each of the 32 villas features a private pool and garden, shaped to capture light, breeze and tranquillity. Guided by the Raffles Butlers, meaningful experiences unfold, from our Botanical Tour and Birds and Butterflies Watching to cultural encounters that reveal the island’s heritage and spirit. Moments of stillness, reflection and discovery form the rhythm of each stay.

Here, time softens. Nature speaks gently. Every gesture of service is crafted with care, an invitation to experience Bali through the enduring grace of Raffles.

Job Description

The position is responsible to support and management of People & Culture in the hotel, this applies to all areas which support AccorHotels philosophy of creating an environment where each and every member of the team is recognized as talent and feels valued for their contribution.

The People & Culture Manager will support coordination of the actions of the hotel leaders and team in all elements of the Talent Journey including Employer Branding, Recruitment & Selection, Induction & Onboarding, Performance Management & Feedback, Learning & Development, Talent Potential Identification, Career Management, Culture Diversity & Inclusion, Policies & Procedures, Reward & Recognition, Compensation & Benefits, Flexibility & Welfare, Corporate Social Responsibility and Satisfaction & Engagement with the objective of providing business support to all departments through collaboration.

The People & Culture Manager is to help all members of the team to be aware of the company mission, live the values and be consistent in their behavior to enable excellence in serving and anticipating guest needs.

Responsibilities:

Lead and oversee all People & Culture functions, ensuring alignment with the hotel’s business objectives, brand standards, and organizational values.

Develop and implement HR strategies, policies, and initiatives covering workforce planning, recruitment, talent management, learning and development, and employee engagement.

Ensure compliance with applicable labor laws, employment regulations, and company policies while maintaining effective employee relations.

Oversee compensation and benefits, performance management, succession planning, employee welfare, and reward and recognition programs.

Drive employee engagement, retention, organizational culture, diversity and inclusion, and initiatives that enhance the overall employee experience.

Provide strategic guidance and professional support to the Hotel Management and Department Heads on HR matters, organizational development, and workforce-related decisions.

Lead, coach, and develop the People & Culture team to ensure effective service delivery, operational excellence, and continuous improvement.

Monitor HR performance indicators, manpower costs, staffing levels, and employee satisfaction to support informed decision-making and business performance.

Build and maintain relationships with government authorities, educational institutions, industry partners, and other relevant stakeholders.

Qualifications

Bachelor’s Degree in Human Resources Management, Business Administration, Hospitality Management, or a related field.

Minimum of 5 years of progressive experience in Human Resources, preferably within the luxury hospitality industry, including at least 2 years in a managerial or equivalent leadership position.

Strong knowledge of Indonesian labor laws, employment regulations, industrial relations, and HR compliance.

Proven experience in developing and implementing HR strategies, workforce planning, talent management, employee engagement, and organizational development initiatives.

Strong leadership and people management capabilities, with the ability to coach, develop, and motivate a team.

Excellent analytical, problem-solving, negotiation, and decision-making skills.

Strong communication and interpersonal skills, with the ability to influence and collaborate effectively with senior management and stakeholders at all levels.

Ability to manage confidential and sensitive employee matters with professionalism, discretion, and integrity.

Proficiency in HR systems, workforce analytics, and Microsoft Office applications.

Excellent command of English, both written and spoken.

Additional Information

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays,discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others.We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences.We support each other andwe always stand together.

Empowerment:
We have authority to take initiative and anticipate moments thatcreate unforgettable experiences.

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.