Part-Time Crisis Helpline Counselor — Impactful Support

Intellect; Indonesia; Vor Ort; IDR 826.560.000 - 1.377.600.000; Teilzeit

Zusammenfassung

Intellect, a digital mental healthcare company, is seeking a part-time Crisis Helpline Responder. You will provide evidence-based crisis counselling to callers, assess safety needs, and coordinate referrals with a focus on compassionate, confidential support.

Role requires 1–3 years of helpline experience, training in crisis intervention or suicide prevention, and the ability to stay composed under pressure. GDPR compliance and accurate reporting are essential components of the position.

Qualifikationen

• 1–3 years of helpline experience.
• Effective communication in their native language.
• Experience with high-risk clinical crisis situations.
• Ability to remain calm under pressure.

Aufgaben

• Respond to crisis calls and provide professional crisis counselling.
• Assess caller needs and triage for safety or emergency care.
• Document call reports and referrals.
• Comply with GDPR and data protection requirements.
• Develop crisis management plans and handover between shifts.
• Make quick in-the-moment decisions to proceed when unsure.
• Ensure smooth handover to next shift personnel.
• Dedicate shift to Intellect tasks and responsibilities.

Kenntnisse

Crisis counselling

De-escalation techniques

Risk assessment

Empathy and active listening

Data privacy compliance

Ausbildung

Training in Crisis intervention or Suicide prevention

Jobbeschreibung

Intellect, a digital mental healthcare company, is seeking a part-time Crisis Helpline Responder. You will provide evidence-based crisis counselling to callers, assess safety needs, and coordinate referrals with a focus on compassionate, confidential support.

Role requires 1–3 years of helpline experience, training in crisis intervention or suicide prevention, and the ability to stay composed under pressure. GDPR compliance and accurate reporting are essential components of the position.