Crisis Helpline Responder Indonesia (Full Time)

Intellect; Indonesia; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Intellect is a digital mental healthcare company delivering evidence-based care for employees’ health and wellbeing. We are a team of psychologists, clinicians, and technologists working to make mental health support more accessible and stigma-free.

We seek a full-time Crisis Helpline Responder with proven helpline experience and Crisis Intervention or Suicide Prevention training. You will perform risk assessments, provide crisis counselling, use de-escalation techniques, and triage callers to

Qualifications

• 1–3 years of helpline experience (paid or voluntary).
• Completed training in Crisis Intervention or Suicide Prevention.
• Experience with high risk crisis situations and caller safety triage.

Responsibilities

• Respond to crisis hotline calls with confidential support.
• Conduct risk and lethality assessments for suicide cases.
• Provide evidence-based crisis counselling and de-escalation.
• Assess caller needs and triage for safety or referrals.
• Maintain accurate call reports and referrals.
• Comply with GDPR and data protection requirements.
• Support in developing crisis management plans.

Skills

Crisis counselling

De-escalation techniques

Risk assessment

Education

Training in Crisis Intervention or Suicide Prevention

Job description

We're looking for a full time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.

About Intellect

Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey. Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered

Role & Responsibilities

• Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
• Conducting risk assessments, including lethality assessment for suicide cases
• Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques
• Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
• Maintaining accurate and detailed call reports on key issues and referrals actioned
• Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)
• Supporting in the development of appropriate crisis management plans to support callers in crisis
• Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed

• 1 - 3 years of experience in helplines, either in a paid or voluntary capacity
• Completed training in Crisis Intervention or Suicide Prevention
• Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases)
• Has the appropriate insurances required by your country
• Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk cases

Plus Points if you:

• have a background in mental health or emergency services
• can effectively communicate in more than 1 language
• maintain professional indemnity insurance