OTA/E Commerce Manager

Maju Operations and Development; Lombok; On-site; IDR 167,400,000 - 279,000,000; Part time

Job summary

Maju Operations and Development is seeking an experienced OTA/E-Commerce Manager for a contract-based role based in Central Lombok, West Nusa Tenggara. You will drive growth by managing listings across OTA and ecommerce platforms, optimizing pricing, and coordinating with partners to maximize bookings.

The ideal candidate has proven OTA/e-commerce experience, strong digital marketing knowledge, and excellent communication skills to work with external partners and internal teams.

Qualifications

• Proven experience managing OTA platforms or ecommerce environments.
• Strong understanding of digital marketing principles and ecommerce best practices.
• Experience with channel management systems and revenue management tools.
• Excellent communication and negotiation skills, especially with external partners.

Responsibilities

• Manage and optimize listings across OTA and ecommerce platforms to maximize visibility and bookings.
• Develop and implement pricing strategies and promotional campaigns across digital channels.
• Monitor performance metrics and KPIs across OTA and ecommerce platforms.
• Coordinate with OTA partners to ensure compliance with platform requirements and policies.
• Create and manage product content, descriptions and imagery to boost online appeal and conversion rates.
• Analyze competitive positioning and market trends to inform decisions.
• Handle customer inquiries and reviews across digital platforms, ensuring high service standards.
• Collaborate with internal teams to align inventory with digital channels.
• Identify and pursue new OTA partnerships and ecommerce opportunities.
• Prepare reports and recommendations on digital sales performance to senior management.

Skills

Digital marketing

Data analytics

Channel management

Negotiation

English fluency

Tools

Microsoft Office

Analytics tools

Job description

About us

Maju Operations and Development is a forward-thinking organisation committed to delivering excellence in operations and business development. We pride ourselves on our innovative approach to growth and our dedication to creating opportunities that drive success for our business and our team members.

About the role

We are seeking an experienced OTA/E-Commerce Manager to join Maju Operations and Development on a contract basis, based in Central Lombok, West Nusa Tenggara. This role is pivotal in managing and optimising our online presence across all e-commerce and online travel agency (OTA) platforms. You will be responsible for driving digital sales growth, ensuring competitive positioning across multiple channels, and implementing strategies that enhance our market presence in the digital landscape.

Key responsibilities

Manage and optimise listings across all OTA and e-commerce platforms to maximise visibility and bookings

Develop and implement pricing strategies and promotional campaigns across digital channels

Monitor performance metrics, analytics and key performance indicators (KPIs) across all OTA and e-commerce platforms

Coordinate with OTA partners to ensure compliance with platform requirements and policies

Create and manage product content, descriptions and imagery to enhance online appeal and conversion rates

Analyse competitive positioning and market trends to inform strategic decision-making

Handle customer inquiries and reviews across digital platforms, ensuring exceptional service standards

Collaborate with internal teams to ensure inventory management and operational alignment with digital channels

Identify and implement new OTA partnerships and e-commerce opportunities for business expansion

Prepare regular reports and recommendations to senior management on digital sales performance

What we're looking for

Proven experience in managing OTA platforms (such as Booking.com, Agoda, Expedia or similar) or e-commerce environments

Strong understanding of digital marketing principles and e-commerce best practices

Demonstrated ability to analyse data and use insights to drive sales growth and optimisation

Experience with channel management systems and revenue management tools

Excellent communication and negotiation skills, particularly with external partners and stakeholders

Proficiency in Microsoft Office suite and digital analytics tools

Knowledge of the hospitality or travel industry is highly desirable

Strong organisational skills with the ability to manage multiple platforms and priorities simultaneously

Fluency in English; proficiency in additional languages is advantageous

Familiarity with local market conditions and trends in West Nusa Tenggara is a plus

What we offer

A contract role offering flexibility and clearly defined project objectives

Opportunity to work in a dynamic and growing organisation focused on digital innovation

Based in the beautiful location of Central Lombok, offering a unique working environment

Exposure to diverse e-commerce and OTA platforms, building valuable industry expertise

Collaborative team environment with support from experienced professionals

Potential for contract renewal based on performance and business needs

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Indonesia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an eCommerce Manager?
• Which of the following types of qualifications do you have?
• Do you have Competitor Analysis experience?
• Do you have Sales Analysis experience?