Operations Team Lead

Pengiklan Anonim; Jakarta Utara; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

Pengiklan Anonim is seeking a capable Operations Lead to guide and monitor the team, review tickets for quality, and coordinate project milestones. The role requires gathering requirements, testing, documenting processes, and proactively addressing risks through stakeholder collaboration.

The ideal candidate has a business management background, 5+ years in customer services or 2+ years as a business analyst, and fluent English with strong data analytics.

Qualifications

• Bachelor’s Degree in Business Management (a plus point if having experience in hospitality, management, communication).
• Minimum 5 years of experience in Customer Services, or Business Analyst with 2 years of experience in a similar job position.
• Fluent in English (written and verbal).
• Strong ability to analyze data and create actionable insights.
• Ability to adapt to changing client needs.

Responsibilities

• Lead and monitor the Operations Team, including providing guidance, feedback and support.
• Review all tickets created by the team, ensuring compliance with all guidelines and standards, and maintaining quality to meet client requirements.
• Manage project items including requirement-gathering, testing, documentation, and timeline coordination with others' participations.
• Identify and manage risks and issues throughout the project lifecycle; investigate any issue that arises by proactively engaging relevant stakeholders, gather detailed information, and prepare a clear analysis with recommended actions.
• Create and maintain process flow documentation such as manual user guides and/or release notes.

Skills

Team leadership

Ticket review

Data analysis

Requirements gathering

Documentation

Risk management

English proficiency

Education

Bachelor’s degree in Business Management

Job description

Lead and monitor the Operations Team, including providing guidance, feedback and support.

Review all tickets created by the team, ensuring compliance with all guidelines and standards, and maintaining quality to meet client requirements.

Manage project items including requirement-gathering, testing, documentation, and timeline coordination with others' participations.

Identify and manage risks and issues throughout the project lifecycle; investigate any issue that arises by proactively engaging relevant stakeholders, gather detailed information, and prepare a clear analysis with recommended actions.

Create and maintain process flow documentation such as manual user guides and/or release notes.

Requirements:

Bachelor’s Degree in Business Management (a plus point if having experience in hospitality, management, communication).

Minimum 5 years of experience in Customer Services, or Business Analyst with 2 years of experience in a similar job position.

Fluent in English (written and verbal).

Strong ability to analyze data and create actionable insights.

Ability to adapt to changing client needs.

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