Operations Team Lead

PT Sqiva Infotech Nusantara; Jakarta Utara; On-site; IDR 167,400,000 - 312,480,000; Full time

Job summary

PT Sqiva Infotech Nusantara is seeking a capable Operations Lead to guide the team in Jakarta. You will oversee tickets, ensure adherence to standards, and coordinate requirements, testing and release timelines. The role emphasizes risk management, documentation, and delivering actionable insights from data.

The ideal candidate holds a Bachelor's in Business Management, has strong English skills, and can adapt to changing client needs while driving process improvements.

Qualifications

• Bachelor’s degree in Business Management or related field.
• 5 years in Customer Services, or 2 years as a Business Analyst in a similar role.
• Fluent in English (written and spoken).
• Strong data analysis skills to derive actionable insights.

Responsibilities

• Lead and monitor the Operations Team, providing guidance, feedback and support.
• Review all tickets to ensure compliance with guidelines and quality standards.
• Manage project items including requirement gathering, testing, documentation, and timeline coordination.
• Identify and manage risks and issues throughout the project lifecycle with proactive stakeholder engagement.
• Create and maintain process flow documentation such as user guides and release notes.

Skills

Team leadership

Data analysis

Quality control

Stakeholder management

Education

Bachelor’s Degree in Business Management

Job description

Lead and monitor the Operations Team, including providing guidance, feedback and support.

Review all tickets created by the team, ensuring compliance with all guidelines and standards, and maintaining quality to meet client requirements.

Manage project items including requirement-gathering, testing, documentation, and timeline coordination with others' participations.

Identify and manage risks and issues throughout the project lifecycle; investigate any issue that arises by proactively engaging relevant stakeholders, gather detailed information, and prepare a clear analysis with recommended actions.

Create and maintain process flow documentation such as manual user guides and/or release notes.

Requirements:

Bachelor’s Degree in Business Management (a plus point if having experience in hospitality, management, communication).

Minimum 5 years of experience in Customer Services, or Business Analyst with 2 years of experience in a similar job position.

Fluent in English (written and verbal).

Strong ability to analyze data and create actionable insights.

Ability to adapt to changing client needs.

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